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Sample Question 4
Brokers at DreamHouse Realty need to see certain information about one or more caseswhen referencing the contact record. This record case Name, Case ID, Customer Name,Case Reason, Case Status, and Case Creation Date.Which two changes in Setup should the administrator make?
A. Use the page layout editor to change the related list type to Enhanced List. B. Edit the Related List component in the Lightning App Builder and choose Related List asthe related list type. C. Edit the Related List component in the Lightning App Builder and choose Enhanced Listas the related list type. D. Use the page layout editor to include the appropriate column in the Cases related list.
Answer: B,D
Explanation: To see certaininformation about one or more cases when referencing the
contact record, an administrator can use two methods: edit the Related List component in
the Lightning App Builder and choose Related List as the related list type; and use the
page layout editor to include the appropriate column in the Cases related list. The Related
List component is a component that allows users to view and edit records related to a
parent record on a record page. The Related List component has two types: Related List
and EnhancedList. The Related List type shows records in a table format with columns that
match the page layout of the parent record. The Enhanced List type shows records in a
compact format with fewer columns and actions. To change the type of the Related List
component, an administrator can use the Lightning App Builder and select either Related
List or Enhanced List from the properties panel. The page layout editor is a tool that allows
administrators to control how fields, related lists, buttons, etc., are arrangedon a record
detail or edit page for each object. To include appropriate columns in a related list, such as
case name, case ID, customer name, case reason, case status, and case creation date for
cases related to contacts, an administrator can use the page layout editor and drag and
drop the desired fields from the palette to the Cases related list on the contact page layout.
The sales team at Ursa Major Solar has asked the administrator to automate an outboundmessage.What should the administrator utilize tosatisfy the request?
A. Process builder B. Task assignment C. Workflow rule D. Flow builder
Answer: C
Explanation: To automate an outbound message, the administrator should use a workflow
rule that defines the criteria for sending the message and the actions toperform when those
criteria are met. One of the actions available for workflow rules is sending an outbound
message to a designated endpoint URL with specified fields as parameters. Process
builder, task assignment, and flow builder are not able to send outbound messages
Cloud Kicks is Introducing a new shoe model and wants to advertise on TV, radio, print,and social under the banner of a called New Runners. In addition, total statistics for thismarketing effort need to be aggregated and visible.Which feature should the administrator use to implement this functionality?
A. Junction object B. Parent campaign field C. Lookup relationship D. Master-detail relationship
Answer: B
Explanation: To advertise on TV, radio, print, and social under one bannercalled New
Runners and aggregate total statistics for this marketing effort, an administrator should use
Parent campaign field on Campaign object. This field allows creating hierarchical
relationships between campaigns by specifying one campaign as parent of another
campaign. Parent campaigns roll up statistics from child campaigns such as number of
leads generated, amount of revenue won etc. For example, an administrator can create
four child campaigns for TV, radio, print and social ads respectively and link them to one
parent campaign called New Runners using Parent campaign field. Junction object, lookup
relationship, and master-detail relationship are not features related to Campaign object or
Northern Trail Outfitters wants to encourage employees to choose secure and appropriatepasswords for their Salesforce accounts.Whichthree password policies should an administrator configure?Choose 3 answers
A. Maximum invalid login attempts B. Prohibited password values C. Require use of Password Manager App D. Password complexity requirements E. Number of days until expiration
Answer: A,D,E
Explanation: Maximum invalid login attempts, password complexity requirements, and
number of days until expiration are three password policies that an administrator can
configure to encourage employees to choose secure and appropriate passwords for their
Salesforce accounts. Maximum invalid login attempts determines how many times a user
can enter an incorrect password before being locked out of Salesforce. Password
complexity requirements determine how complex a user’s password must be based on
criteria such as length,case sensitivity, alphanumeric characters, etc. Number of days until
expiration determines how often users must change their
Northern Trail Outfitters wants to know the average stage duration for all closedOpportunities.How should an administrator support this request?
A. Use process builder to capture the daily average on each opportunity. B. Add Formula Fields to track Stages on each Opportunity. C. Run the Opportunity Stage Duration report. D. Refresh weekly reporting snapshots for Closed Opportunities.
Answer: C
Explanation: The Opportunity Stage Duration report is a standard report that shows how
long opportunities spend in each stage before they are closed. It can be used to measure
the average stage duration for all closed opportunities by grouping and summarizing the
data by stage name and duration fields. Using process builder to capture the daily average
on each opportunity is not feasible because it would require creating multiple fields and
formulas on the opportunity object and updating them every day. Adding formula fields to track stages on each opportunity is also not practical because it would require creating
multiple fields and formulas on the opportunity object and maintaining them every time a
stage changes. Refreshing weekly reporting snapshots for closed opportunities is not
necessary because the report can run on real-time data without
Sales managers would like to know what could beimplemented to surface important valuesbased on the stage of the opportunity.Which tool should an administrator use to meet this requirement?
A. Opportunity Processes B. Dynamic Forms C. Path Key fields D. Workflow Rules
Answer: C
Explanation: To surface important values based on stage of opportunity , an administrator should use Path Key fields feature on Opportunity object . This feature allows adding up to
five fields that display key information about each stage along path . Users can edit these
fields inline without leaving path . For example , an administrator can add Amount , Close
Date , Next Step , Probability , and Stage fields as key fields for Opportunity path .
Opportunity Processes , Dynamic Forms , and Workflow Rules are not toolsfor surfacing
important values based on stage of opportunity . References : https :// help . salesforce .
com / s / articleView ? id = sf . lex_path_setup_key_fields . htm & type = 5
Sample Question 10
The Support team at Ursa Major Solar prefers using split list views on the case homepage.Occasionally, the team views shipments from another support application.What should the administrator configure to allow the team to use the split list view?
A. Filter by a single shipment record type in the list view. B. Include the Shipments tab on the app's navigation bar. C. Split views are only available on standard objects. D. Add the Manage List Views permission for support users.
Answer: C
Explanation: Split views are a feature that allows users to view records as a split list on
object home pages in Lightning Experience apps that use console navigation. Split views
show records in two panes: a list view pane on the left and a record detail pane on the
right. Users can switch between different list views and records without losing context or
scrolling. However, split views are only available on standard objects such as accounts,
contacts, leads, opportunities, cases, etc., and not on custom objects such as
Users at Dreamhouse Reality are only allowed to see opportunities they own. Leadershipwantsanenterprise- wide dashboard of all open opportunities in the pipeline so that users can seehow thecompany is performing at any point in time.How should an administrator create the dashboard without changing any sharing setting?
A. Update the dashboard to folder settings to manager for the sales reps role. B. Add a filter to the dashboard to filter the opportunities by owner role. C. Build individual dashboards for profiles that need to see the enterprise results. D. Create a dashboard with the running User set as someone who can see allOpportunities
Answer: D
Explanation: Creating a dashboard with the running user set as someone who can see all
opportunities is a way to create an enterprise-wide dashboard of all open opportunities in
the pipeline without changing any sharing settings. The running user determines what data
is displayed on the dashboard based on their access level and permissions; if the running user can see all opportunities, then the dashboard will show all opportunities regardless of
who views it. Updating the dashboard folder settings to manager for the sales reps role
does not create an enterprise-wide dashboard; it only controls who can access the
dashboard folder, not what data is displayed on the dashboard. Adding a filter to the
dashboard to filter the opportunities by owner role does not create an enterprise-wide
dashboard either; it only shows opportunities owned by users in certain roles, not all
opportunities. Building individual dashboards for profiles that need to see the enterprise
results is not a feasible solution; it would require creating multiple dashboards for different
profiles and maintaining them separately, which is inefficient and
Northern Trail Outfitters wants toinitiate expense reports from Salesforce to the external HRsystem. This process needs to be reviewed by managers and directors.Which two tools should and administrator configure?Choose 2 answers
A. Quick Action B. Outbound Message C. Approval Process D. Email Alert Action
Answer: A,C
Explanation: Quick actions allow you to initiate expense reports from Salesforce to an
external HR system. Approval processes allow you to review the expense reports by
Ursa MajorSolar uses Opportunity to track sales of solar energy products. The companyhas twoseparate sales teams that focus on different energy markets. The Services team alsowants to useOpportunity to track installation. All three teams will need to usedifferent fields and stages.How Should the administrator configure this requirement?
A. Create three sales processes. Create three record types and one page layout. B. Create one sales process. Create three record types and three page layouts. C. Create three sales processes. Create three record types and three page layouts. D. Create one sales process. Create one record type and three page layouts.
Answer: C
Explanation: A sales process is a set of stages that an opportunity goes through as it moves from creation to close. A record type is a way to offer different business processes,
picklist values, and page layouts to different users based on their profiles. A page layout
controls the layout and organization of detail and edit pages for a specific object and record
type combination. To meet the requirement of having different fields and stages for each
team, you need to create three sales processes for each market segment, three record
types for each sales process, and three page layouts for each record type. References:
The administrator at CloudKicks has created an approval process for time off requests.Which two automated actions are available to be added as part of the approval process?Choose 2 answers
A. Field Update B. Chatter Post C. Auto launched Flow D. Email Alert
Answer: A,D
Explanation: Field update and email alert are two types of automated actions that can be
added as part of the approval process. Field update allows you to change the value of a
field on a record when it is submitted, approved, rejected, or recalled. Email alert allows
you to send an email to one or more recipients when a record is submitted, approved,
The CTO of AW Computing has defined a new policy for cases to improve customersatisfaction. All cases submitted with a Case Reason of Installation must be acknowledgedimmediately via email and assigned to the appropriate agents. Any cases that are still inthe New status after 4 hours must be escalated to support management.What case management tools need to be utilized for this requirement?
A. Auto-response rules, Macros, Entitlements B. Auto-response rules, Queues, Macros C. Auto-response rules, Queues, Escalation Rules D. Auto-response rules, Entitlements, Escalation Rules
Answer: B
Explanation: To advertise on TV, radio, print, and social under one bannercalled New
Runners and aggregate total statistics for this marketing effort, an administrator should use
Parent campaign field on Campaign object. This field allows creating hierarchical
relationships between campaigns by specifying one campaign as parent of another
campaign. Parent campaigns roll up statistics from child campaigns such as number of
leads generated, amount of revenue won etc. For example, an administrator can create
four child campaigns for TV, radio, print and social ads respectively and link them to one
parent campaign called New Runners using Parent campaign field. Junction object, lookup
relationship, and master-detail relationship are not features related to Campaign object or
The Administrator at Universal Container wants to add branding tosalesforce.Which two considerations should the administrator keep in mind?Choose 2 Answers
A. Only one theme can be active at a time, and a theme applies to the entire org. B. Themes apply to salesforce classic and to the salesforce mobile app. C. Up to 150 custom themes can be created, modified, or cloned from the built-in themes. D. Chatter external users see the built-in Lightning theme only
Answer: A,D
Explanation: Themes are a way to customize the look and feel of Salesforce by changing
the colors, images, and logos that appear on Lightning Experience pages. However, there
are some limitations and considerations when using themes, such as: only one theme can
be active at a time, and a theme applies to the entire org; themes apply only to Lightning
Experience and do not affect Salesforce Classic or the Salesforce mobile app; up to 300
custom themes can be created, modified, or cloned from the built-in themes;
Chatterexternal users see the built-in Lightning theme only and cannot see custom
At cloud kicks sales reps usediscounts on the opportunity record to help win sales onproducts. When an opportunity is won, they then have to manually apply the discount upthe relatedopportunity products. The sales manager has asked if three is a way to automate thistimeconsumingtask.What should the administrator use to deliver this requirement?
A. Flow Builder B. Approval Process C. Prebuild Macro. D. Formula field
Answer: A
Explanation: To automate applying discounts on opportunity products when an opportunity
is won, the administrator should use Flow Builder, which is a tool that allows creating
complex business processes with clicks. The administrator can create an autolaunched
flow that runs when an opportunity is updated, checks if its stage is “Closed Won”, and
updates its related opportunity products with discounts from a formula or variable. Approval
Process, Prebuilt Macro, and Formula Field are not able to update related records based
Northern Trail Outfitters has a new flow that automatically sets the field values when a newaccount is created. That the flow is launched by a process, But the flow is notworkingproperly.What should administrator do to identify the problem?
A. Use the native debug feature in the flow builder. B. Review debug logs with the login level. C. View the setup audit Trail and review for errors. D. Setup Email logs and review the send error log.
Answer: A
Explanation: Native debug feature is a tool that can be used to identify the problem with
the new flow. Native debug feature allows users to test a flow by running it with different
input values and inspecting the output values at each element. Users can also see error
messages and warnings that indicate where the flow failed or might
Northern Trail Outfitters is using one profile for all of its marketing users, providing readonly
access to the Campaign object. A few marketing users now require comprehensive edit
access on
Campaigns.
How should an administrator fulfil this request?
A. Permission sets B. Organization-wide defaults C. Marketing user checkbox D. Field-level security
Answer: C
Sample Question 20
Universal Containers wants to provide reseller partners with discounted prices on the
products they purchase.
How should an administrator configure this requirement?
A. Add a Partner_Discount_c field to the Opportunity B. Build separate reseller partner products. C. Use a different Opportunity record type. D. Create a separate PriceBook for reseller partners.
Answer: D
Sample Question 21
The VP of sales at Dreamhouse Realty has requested a dashboard to visualize enterprise
sales
across the different teams. The key place of data is the total of all sales for the year and the
progress to
the enterprise sales goal.
What dashboard component will effectively show this number and the proximity to the total
goal as a
single value?
A. Table B. Stacked Bar C. Donut D. Gauge
Answer: D
Sample Question 22
AW Computing has added a new custom text field called Market Segment on the Lead
object. When a Lead is converted, the new field is not getting copied to the Account record.
What should the administrator do to ensure the Market Segment field from a Lead is copied
to the converted Account record in routine?
A. Ensure the Market Segment field on the Lead is mapped to right field on Account. B. Ensure Account has a field that has the exact same name as the new Lead field. C. Write a Validation Rule to ensure the Account has a value in that field. D. Write a record-triggered flow to copy the custom field from Lead to Account.
Answer: D
Sample Question 23
An administrator supporting a global team of salesforce users has been asked to configure
company
settings.
Choose 2 options
A. Currency Locale B. Default Language C. Password Policy D. Login Hours
Answer: A,B
Sample Question 24
What data loss considerations should an administrator keep in mind when changing a
custom field type from Text to Picklist?
Choose 2 answers
A. There will be no data loss with use of a global value set. B. Assignment and escalation rules may be affected. C. Auto updates will be made to Visualforce references to prevent data loss. D. Any list view based on the custom field is deleted.
Answer: D
Sample Question 25
Ursa Major Solar provides a 1-year warranty on all of the panels it installs. Installation
details, along with the warranty information, a captured on a custom object called
Installation. The installation record is created by the installer from the mobile app.
Customers son receive a longer warranty as a way of increasing customer satisfaction
when an installation gets delayed or has issues.
How should the administrator configure Salesforce to capture the expiration date of the
warranty?
A. Use a formula as the default value of the warranty Expiration Date field. B. Create a formula field to display l year from the warranty purchased. C. Add a validation rule to ensure the Expiration Date field is populated. D. Include the warranty Expiration Date field on the mobile page layout.
Answer: B
Sample Question 26
A user at Northern Trail Outfitters Is having trouble logging into Salesforce. The user's login
history shows that this person has attempted to log in multiple times and has been locked
out of the organization.
Which two ways should the administrator help the user log into Salesforce?
A. Log in as the user to unlock the user and reset the password. B. Reset the password policies to allow the user to login. C. Reset password on the user's record detail page. D. Use the unlock button on the user's record detail page.
Answer: C,D
Sample Question 27
An administrator at Northern Trail Outfitters is creating a validation rule.
Which two functions should the administrator use when creating a validation rule?
Choose 2 answers
A. Formula return type B. Error condition formula C. Error message location D. Rule active date
Answer: B,C
Sample Question 28
The Marketing team at Cloud Kicks uses campaigns to generate product interest. They
want custom picklist values for the campaign member Status field for each campaign they
run, currently, they ask the administrator to add or delete values, but this is very time
consuming.
Which two user permission should allow the Marketing team to customize the campaign
member status picklist values themselves?
Choose 2 answers
A. Create and Edit for Campaign Member B. Marketing user feature license C. Customize Application permission D. Edit permission for campaigns
Answer: B,D
Sample Question 29
Ursa Major Solar wants its sales reps to be aware when they are speaking with high-profile
customers.
Which two options should be added to the Lightning record pages to achieve this?
Choose 2 answers
A. Custom Component B. Highlight Panel C. Action and Recommendations D. Component Visibility Filter E. Rich Text Area
Answer: A,C
Sample Question 30
The standard Lead Rating field has picklist values of Hot, Warm, and Cold. A list of new
leads was importance without errors even though several records had the value of Unrated
in the Rating field.
How were these records added without error?
A. The Restricted picklist checkbox was unchecked. B. Field-level security was set to Visible for all profiles. C. A global picklist value set was used to populate the picklist. D. The Add to All Record Types checkbox was selected.
Answer: A
Sample Question 31
The administrator at AW Consulting has created a custom picklist field. Business users
have requested that it be a text field. The administrator attempts to change the field type
but, is unable to because it is referenced by other functionalities.
Which functionality is preventing the field type from being changed?
A. Formula fields B. Record types C. Visualforce D. Javascript
Answer: D
Sample Question 32
Support reps at Cloud Kicks (CK) are reporting that when they try to close a case, the
Closed option in the Case Status picklist is missing. CK has asked the administrator to find
a solution.
Why are the support reps unable to see the Closed option in the specified piclist?
A. The Case record type is missing Closed as a picklist value. B. The Close Case page layout must be used to close a case. C. The Show Closed Statuses m Case Status Field checkbox is set to the default. D. The Support Process being used omits Closed as a status choice.
Answer: A
Sample Question 33
An administrator is planning to use Data Loader to mass import new records to a custom
object from a new API.
What will the administrator need to do to use the Data Loader?
A. Add a permission set that allows them to import data. B. Append their security token at the end of their password to login. C. Use the Data Import Tool to mass import custom object records. D. Reset their password and their security token.
Answer: D
Sample Question 34
Ursa Major Solar has a path on Case. The company wants to require its users to follow the
status values as they are on the path. Agents should be prohibited from reverting the Case
back to a previous status.
Which feature should an administrator use to fulfill this request?
A. Predefined Field Values B. Global Value Picklists C. Dependent Picklists D. Validation Rules
Answer: D
Sample Question 35
Which setting on a profile makes a tab hidden in the All App Launcher or viable in arty app,
but still allows a user to view records that would normally be found under this tab?
A. Object Permissions B. App Permissions C. Pig wide Defaults D. Tab Settings
Answer: D
Sample Question 36
The administrator for AW Computing is working with a user who is having trouble togging in
to Salesforce.
What should the administrator do to identify why the user Is unable to log in?
A. Review the login history for the user. B. Check the attempted logins by running the setup audit trail. C. Pull the password history to ensure the password policy was followed. D. Reset the security token for the profile.
Answer: A
Sample Question 37
Cloud Kicks (CK) stores information about specific customers in Contacts and information
about shoes and accessories in a custom Merchandise object.
What should the CK administrator use to represent that Contact can be interested in
multiple pieces of Merchandies?
A. Hierarchy column B. Lookup filter C. Formula field D. Junction object
Answer: C
Sample Question 38
The administrator at Universal Container has created two objects: Containers_c
Purchase_c, Management has requested that all container records display on purchase
records in Salesforce.
Which type of relationship between Containers_c and Purchase_c should satisfy the
requirement?
A. Roll-Up Summary field B. Formula field C. Master-detail field D. Lookup field
Answer: B
Sample Question 39
A Sales user is trying to manage Campaign Members for an upcoming networking event.
The user can view the Campaign, but add new Campaign Members or update Member
statuses.
How can an administrator troubleshoot this problem?
A. Create a permission set to allow the user to edit Campaign Members. B. Provide the user access to both Leads and Contacts to edit all Members. C. Make sure the Marketing User Checkbox is checked on the user record page. D. Run a Campaign report and update any Member information via Data Loader.
Answer: C
Sample Question 40
The IT manager at universal Containers is doing an audit of the systems security.
Mow should the administrator provide a summary of the org's security health?
A. Change the Organization-Wide Default to private to restrict visibility. B. Turn on Event Monitoring to track user events. C. Download the last six months of user login data. D. Run a Health Check to identify vulnerabilities.
Answer: D
Sample Question 41
What will happen to the Chatter post in this situation?
A. The pending Chatter post will be canceled. B. The pending Chatter post will be sent on the 10th of the month C. The pending Chatter post will be will be paused. D. The pending Chatter post will be sent in 30 days.
