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Sample Question 4
Cloud Kicks uses a Lightning web component to provide instructions to sales reps. Anadministrator needs to correct a spelling error in the displayed text in one of the Lightningweb components.What is the recommended tool to make the change?
A. Developer Org B. VisualStudio Code C. Salesforce Lightning Inspector D. Developer Console
Answer: B
Explanation:
VisualStudio Code is a recommended tool to make the change in the displayed text in one
of the Lightning web components. VisualStudio Code is an integrated development
environment (IDE) that supports Salesforce development tools such as Salesforce
Extensions for Visual Studio Code, Salesforce CLI, and Lightning Web Components. You
can use VisualStudio Code to create, edit, debug, and deploy Lightning web components
and other Salesforce metadata. To make the change in the displayed text, you need to
open the HTML file of the Lightning web component in VisualStudio Code and modify the text element accordingly. References: https://developer.salesforce.com/tools/vscode
A sales manager at AW Computing has created a contact record but is missing some of theinformation to complete the record. The organization-wide default for Accounts is set toPublic Read Only, and Contacts are controlled by parent.
A. Who will be able to edit this new contact record? B. Users above the sales manager in the role hierarchy C. All users in the organization D. The owner and users below the owner in the role hierarchy E. Sales manager and system administrator
Answer: E
Explanation:
The sales manager and system administrator will be able to edit this new contact record
because they are either the owner or have Modify All Data permission respectively. Users
above or below the sales manager in the role hierarchy will not be able to edit this contact
record because contacts are controlled by parent and accounts are set to Public Read
Only. All users in the organization will be able to view but not edit this contact record
because accounts are set to Public Read Only. References:
An administrator at Clod Kicks has build a flow that delivers status update email tocustomers. Recently, there’s been an increasae in support cases from customers reportingthey had not received the email.Where should the administrator look to investigate the issue?
A. Paused Flow Interviews B. Process Automation Setting C. Email Logs D. Setup Audit Trail
Answer: C
Explanation:
Email logs are files that provide information about email delivery and activity in your
Salesforce org. Email logs contain details such as sender, recipient, subject, date, status,
error code, and more for each email sent or received within a specified time range. You can
use email logs to investigate issues with email delivery or performance in your org. In this
case, you can use email logs to check if the status update emails were sent successfully or
if there were any errors or failures. References: https://help.salesforce.com/s/articleView?id=sf.email_logs.htm&type=5
Cloud Kicks has organization-wide snaring defaults on the opportunity set to prvete.However, members of the finance team need to see closed won opportunities. The Dramateam members all have roles under the finance director, while the sales team membershave roles under the sales marager.Which two options should the administrator use to meet these criteria?Choose 2 answers
A. Share with roles and subordinates of the finance cirector role. B. Make an owner-based sharing rule where the wnn field - true. C. Create a criteria-based sharing rule where the won field = true. D. Select all opportunities owned by the sales manager role.
Answer: A,C
Explanation:
Two options that the administrator should use to meet these criteria are:
Share with roles and subordinates of the finance director role. This option allows
you to grant access to records based on the role hierarchy of your org. You can share records with users who are in a specific role or in roles below that role in the
hierarchy. In this case, you can share records with roles and subordinates of the
finance director role, which includes all the members of the finance team.
Create a criteria-based sharing rule where the won field = true. This option allows
you to grant access to records based on certain field values or formulas. You can
create a criteria-based sharing rule on opportunities that grants access to records
where the won field is true, which means that the opportunity stage is closed won.
The other two options are incorrect because:
Make an owner-based sharing rule where the won field = true is not an option
because owner-based sharing rules do not allow you to specify field values or
formulas as criteria. Owner-based sharing rules only allow you to share records
based on who owns them or what role or group they belong to.
Select all opportunities owned by the sales manager role is not an option because
it does not meet the criteria of sharing all closed won opportunities. It only shares
opportunities that are owned by users who are in the sales manager role,
Ursa Major Solar customer records have a lot of fields and Lightning components to giveusers a variety of information and available functions. Recently,usrrs have noted that theirpages take a long time to load and it's starting to negatively impact their experience.What should the administrator do to help diagnose where improvements can be made?
A. Check the debug logs found in the Environment section of Setup. B. Click Analyze from the Lightning App Builder toolbar. C. Review the debug logs from the Developer Console. D. Use the Apex debugger while loading a customer record.
Answer: B
Explanation: The Analyze feature in the Lightning App Builder toolbar is a tool that helps
you optimize the performance of your record pages by providing recommendations and
insights on how to improve page load time and user experience. It can help you identify
which fields and components are taking the most time to load and suggest ways to reduce
their impact. You can also compare your page performance with other pages in your org or
AW Computing has a 4-hour SLA in its support guarantee. The company recently received
feed that customers art reporting long wait times before an agent responds to a new case
after it has been submitted.
How should an administrator ensure cases are properly prioritized?
A. Auto-Response Rules B. Escalation Rules C. Assignment Rules D. Workflow Rules
Answer: C
Sample Question 10
Sales reps at Ursa Major Solar often give discounts depending on the configuration of the
solar panel system. Customers want to know what the different configuration options are.
Sales management wants to ensure the opportunity pipeline is as accurate as possible.
What should sales reps do to ensure their quotes and opportunities reflect their sales?
A. Update the quote record each time the customer requests a different product
configuration, and clicks the sync button to update the opportunity. B. Create a new quote record for each of the different product configurations. Sync the most likely to be purchased back to the opportunity. C. Create new opportunities for each quote request. Change the forecast category to omitted for all except the most likely to be purchased. D. Use the products related list to associate the different configurations with the opportunity. Update the Amount field with the most likely purchase price.
Answer: A
Sample Question 11
The sales department has asked to limit access to the Amount field on the Opportunity to
only tnose users. In the sales department and on the executtve team, Northern Trail
Outfitters uses six custom profiles including Sales User. Marketing user, call Center user. Executive User Sales Manager user, ana call Center Manager user. Field level access is
removed from three or the profiles In the sandbox.
What action should an administrator take to make sure this change is in production?
A. Create a sandbox template and push it to production to reflect the update. B. Manually restrict access to this field for each profile via Setup Just like the sandbox. C. Deploy a change set from tht sandbox to prodUGBOffl including the Amount field with all the custom profiles. D. Process a change set with the profiles that should no longer have access to the field.
Answer: C
Sample Question 12
An administrator created and activated several record-triggered flows that are configured to
run before the record is saved on the same object.
What should the administrator consider about the order of execution for flows?
A. The flow type will determine the order of execution. B. The last created date of the flow will determine the order. C. The order of flow execution is unpredictable. D. The flows will execute in alphabetical order based on their names.
Answer: C
Sample Question 13
A sales rep needs to help cross-sell an opportunity but is unable to make updates on the
record or update the opportunity team.
Which two options would be required for a sales rep to add a rep to the opportunity team?
Choose 2 answers
A. Transferred ownership of the Opportunity to the sales rep B. A permission with Edit access on the Account object C. A role above the Opportunity owner in the role hierarchy D. Transferred ownership of the Account to the sales rep
Answer: B,C
Sample Question 14
DreamHouse Realty wants better insights into potential revenue in the next quarter and is
considering using Collaborative Forecasts.
What should the administrator consider when setting up Collaborative Forecasts?
A. Opportunity Split data cannot be viewed in a forecast. B. A forecast can be either revenue-based or quantity-based. C. A single org can have up to six different types of forecasts. D. The default forecast categories cannot be customized.
Answer: B
Sample Question 15
AW Computing created new multi-tier service plans. The primary difference between the
packages Is the length of the term. The company wants to capture start and end dates for
each service plan sold, which can direr from the contract dates of the subscription.
How should an administrator ensure the data is captured properly?
A. Build a validation rule on the Opportunity object to require custom date fields based on the product(s) selected. B. Configure formula fields to reflect the close date of the opportunity. C. Create a new price book for service plans with term lengths. D. Make a validation rule on the Opportunity Product object to require custom date fields based on the product family.
Answer: B
Sample Question 16
An administrator at Universal Containers has been asked by the compliance team to
understand end track various sensitivity levels for its data In Salesforce. The administrator
has enabled Data Classification end configured appropriate sensitivity levels. The
compliance team would Ike a report showing field level sensitivity and classification.
What should the administrator recommend?
A. Run the standard Data Classification report. B. Create a custom Entity Definition and Held Definitions report type. C. Use the Data Classification Metadata list view. D. Configure a custom Data Classification and Metadata report type.
Answer: D
Sample Question 17
At Cloud Kicks, users are able to run reports. However, when users try to export a report,
they are taken to a login screen and prompted for additional verification.
What is causing this issue?
A. Users need to update their browser to the latest version. B. The users are logged Into an Insecure network. C. The users' profile is missing the Export Reports permission. D. Exporting Is configured to require a high assurance session.
Answer: D
Sample Question 18
On the Contact record, if a contact has the value of 'CEO‘ in the Title field, the
administrator wants to require the users to also put a phone number in the Phone field.
What formula should the administrator put in the Error Condition Formula of a validation
rule to enable this?
A. Title = 'CEO' && NOT(ISBLANK(Phone)) B. Title <> 'CEO' && NOT(ISBLANK(Phone)) C. Q Title = 'CEO' && ISBLANK(Phone) D. Title <> 'CEO' && ISBLANK(Phone)
Answer: C
Sample Question 19
A user at Ursa Major Solar is experiencing a flow error while trying to process a record to
the next status. The users with the same access can process records without any errors.
What should the administrator do to troubleshoot the issue?
A. Use the flow debug option and set the selection to Run as another user. B. Grant the user more data access by moving them higher in the role hierarchy. C. Change the flow to run as System Context Without Sharing - Access All Data. D. Grant the user the Modify All permission to ensure they have full system access.
Answer: C
Sample Question 20
Sales reps end partner consultants at Cloud Kicks work on the same kinds of shoe deals.
The administrator has been asked to ensure that the Profit new on the Opportunity object is
available to sales reps and is hidden from partners using Field Level Security.
Which two features should the administrator use to fulfil this request?
Choose 2 answers
A. Permission Set B. Record Type C. Organization-wide Defaults D. Profiles
Answer: A,D
Sample Question 21
Cloud Kicks has a very large knowledge base in Salesforce, Service reps are having a hard
the finding the most reviewing articles because there are too many search results.
What should the administrator do to help service reps quickly narrow down the number of
articles?
A. Implement and configure Data Categories. B. Delete and remove old Knowledge articles. C. Update Knowledge to auto-search the case’s subject. D. Activate and configure Einstein Search.
Answer: A
Sample Question 22
AW Computing wants to enable a backup resource to assign permissions while restricting
the backup resource's ability to create or modify permission sets.
Which feature should be employed to accomplish this request?
A. Assignment Rules B. Delegated Administrator C. View All Users Permission D. Customize Application Permission
Answer: B
Sample Question 23
Users at AW Computing are receiving a duplicate message when they enter contacts with
common first and last names. Management wants to improve the user experience but also
keep the data Integrity of contacts.
What should an administrator implement for this issue?
A. Update the matching method on the rule from fuzzy to exact for First Name and Last Name. B. Change the duplicate rule to report Instead of alert so the message is avoided. C. Include the Email field to the existing matching rule for a more exact match. D. Add a secondary matching rule to the duplicate rule to match on the associated customer.
Answer: A
Sample Question 24
An administrator needs to Import a large amount of historical data (more than 100,000
records) from another system.
how should the administrator import the data?
A. SOAP based API with Developer console B. Data Loader with Bulk API Enabled C. An AppExchange package D. Import Wizard with Add Only
Answer: C
Sample Question 25
Universal Containers' support team wants to use Salesforce Knowledge to allow customers
and the support team to have access to the product documentation. There are many
different types of documentation with usage across the globe.
What feature should the administrator configure?
A. Enable the Case Feed. B. Create article types. C. Define data categories and visibility. D. Setup record types and page layouts.
Answer: C
Sample Question 26
The administrator at Ursa Major Solar has set up IT policies for all user passwords to be a
minimum length of 3 characters and have an expiration period of 90 days. The security
team recently decided that administrators of any system should have a 15-character
minimum password with a 30-day expiration period.
Where should the administrator make this change?
A. Organi2ation-wide password policies B. Password complexity requirements on the permission set C. Password Policies on the System Administrator profile . D. Session Settings on the User record
Answer: C
Sample Question 27
An administrator at Cloud Kicks has been asked to reduce the file size of full data exports
in order to have quicker exports.
Which three recommendations should the administrator make?
Choose 3 answers
A. Reduce the amount of objects per export. B. Request a backup file every 5 days. C. Deselect 'Include images, documents, and attachments' in the export. D. Unselect the recycle bin in the object export option. E. Keep deleted record counts to a minimum.
Answer: A,C,E
Sample Question 28
Cloud Kicks needs to create 10 separate environments for various projects. A developer
sandbox has been created with the necessary configuration and data. The administrator
needs to create 10 now environments with the same metadata and data for each user.
What should the administrator do to meet the requirements?
A. Use refresh sandbox without Auto Activate. B. Use the existing sandbox as a sandbox template. C. Use clone a sandbox option from the existing sandbox. D. Use a scratch org definition to copy sandbox.
Answer: B
Sample Question 29
An administrator at Universal Containers has been asked to configure product schedules.
What should the administrator consider before enabling this feature?
A. The Product Schedule is unavailable in Process Builder and Flow. B. Line Item Schedule is unavailable In Process Builder and Workflow. C. Customizable product schedule page layouts cannot be modified. D. To remove o product schedule completely, remove It from the standard price book.
Answer: B
Sample Question 30
What would prevent a user from syncing a quote with an opportunity?
A. The quote has a validation rule preventing it from being updated. B. Another quote is already synced with the opportunity and is awaiting approval. C. Another quote is already synced with the opportunity. D. The quote has already passed its expiration date.
Answer: B
Sample Question 31
Ursa Major Solar uses the custom object Product Development to track Ideas R&D is
wording on. A former administrator added the custom object Potential Name with a lookup
to Product Development to allow R&D to track names under consideration for those
product. The R&D manager recently ran a record and noticed several potential names
where the relationship to the Product Development record was missing. The current
administrator needs to change this relationship to master detail to ensure a potential name
only exists when there is product development.
Which two options are available for altering the existing Potential Name records for the
deployment of this change to be successful?
Choose 2 answers
A. Move any Potential Name records with blank lookup fields to the recycle bin. B. Assign any Potential Name records with blank lookup fields to an existing record from Product Development. C. Remove any existing data in the lookup field n Potential Name records D. Remove the lookup field from the page layout so the data is maintained without changes.
Answer: A,B
Sample Question 32
How should an administrator ensure the appropriate number of digits are entered Into the
custom encrypted field created to capture credit card numbers on the Opportunity object?
A. Use the credit card number mask type. B. Define the number of mask characters. C. Enter the number of digits at the field level. D. Create a validation rule to ensure the length.
Answer: C
Sample Question 33
Cloud Kicks (CK) has introduced its new Alpha Shoe line. Customers create cases from
CK's website. Managers receive a report of all cases created last week. Managers would
like a way to easily see in the report if the customer refers to the new shoe line in the case
subject.
How should the system administrator modify thr report meet this request?
A. Add a cross-filter and a with' sub-filter. B. Build a row-level formula. C. Change the format to a joined repi D. Include a contains filter on Subject.
Answer: D
Sample Question 34
Cloud Kicks (CK) wants the forecast numbers to be shown by territory regardless of who
owns the record. CK also wants a way to forecast based on role hierarchy.
Which three options should an administrator recommend?
Choose 3 answers
A. Have the user select the forecast type listed under the Forecast Type in the Display Settings. B. Enable Territory Forecast. C. Make a custom field to track the amounts for Territory and Hierarchy Forecast. D. Modify the Territory Forecast to match the Hierarchy Forecast model. E. Enable Role Hierarchy Forecast.
Answer: A,B,E
Sample Question 35
The Cloud Kicks security team has seen an increase in unattended device attacks, where
hackers can view sensitive information when users leave devices unlocked in public
settings. The security team wants to ensure Salesforce data cannot be viewed after 10
minutes of inactivity.
What is the recommended security setting to configure?
A. Enforce login IP ranges on every request. B. Lock sessions to the domain in which they were first used. C. Require a high assurance session. D. Force logout on session timeout.
Answer: D
Sample Question 36
Universal Containers has a Private sharing model for Accounts and Opportunities. A new
team is being created from within the sales team that will be assigned all renewal
opportunities. These users will need to see all closed won opportunities while keeping the
account private.
How should the administrator meet this requirement?
A. Update the organization-wide default on Opportunities to Public Read Only and add them to the opportunities team. B. Create a permission set with View All enabled on Accounts and assign it to the new users. C. Create a new profile for the renewals team with View All permission enabled on Accounts and Opportunities. D. Create a public group for the renewals team and create a criteria based sharing rule on Opportunities.
Answer: D
Sample Question 37
Cloud Kicks has a Process Builder which should trigger upon a status change from on
approval process. The Process Builder triggers if the status is updated manually, but not as
a result or the approval process update.
What could the administrator do to troubleshoot the issue?
A. Check the Approval Process to make sure it is on the correct version. B. Check the Reevaluate Workflow Rules After Field Change box on the Approval Process Field Update Action. C. Turn Recursion the Process Builder under the Advanced Settings so the Process Builder fires again. D. Change the value with a Specific New Field Value so the Process Builder knows what value to look for.
Answer: B
Sample Question 38
The administrator at Cloud Kicks is troubleshooting an issue one user Is having with a flow.
They have decided to add a debug log to that user.
What debug log category should be used?
A. Workflow B. Callout C. System D. Database
Answer: A
Sample Question 39
The administrator at Cloud Kicks (CK) is troubleshooting why users are missing expected email alerts from an automated process. The investigation shows that CK is hitting its daily
limit.
What should the administrator review to resolve the issue?
A. Email Logs B. HTML Email Status Report C. Notification Delivery Settings D. Outbound Messages
