CPHQ Certified Professional in Healthcare Quality Examination Dumps

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Sample Question 4

In managed care, the most widely used performance measures are

A. Agency for Healthcare Research and Quality (AHRQ).
B. Healthcare Effectiveness Data and Information Set (HEDIS).
C. National Quality Forum (NQF).
D. Uniform Hospital Discharge Data Set (UHDDS).

Sample Question 5

Which of the following charts would most likely be used first in a root cause analysis?

A. Pareto
B. control
C. flow
D. Gantt

Sample Question 6

The perception of how an organization operates, including how employees relate to internal and external customers, is the organizational

A. mission.
B. vision.
C. structure.
D. culture.

Sample Question 7

The leader of a pain management performance improvement team has asked the Quality Council to disband the team. The most important factor for the Quality Council to assess is

A. the amount of data the team has collected.
B. the effectiveness of the team leader and facilitator.
C. how well the team met the intended outcome.
D. the length of time the team has been together.

Sample Question 8

When considering the use of an external subject matter expert (SME), which of the following characteristics is most critical?

A. references of the SME
B. cost of the SME's services
C. geographic location of the SME
D. leadership's personal preference

Sample Question 9

A consulting firm has been selected by a facility's quality professional to assess the quality improvement program. Before starting the assessment, the quality professional should

A. define expectations and outcomes.
B. develop potential action plans.
C. help the consulting firm to identify problem areas.
D. schedule the activities of the consulting firm.

Sample Question 10

Performing a root cause analysis of a sentinel/unexpected event provides all of the following EXCEPT

A. recommendation for actions to prevent or decrease recurrence.
B. measurement strategies for each factor affecting the outcome.
C. continuous monitoring to identify opportunities for improvement.
D. identification of why the variance occurred.

Sample Question 11

The best way to evaluate the effectiveness of performance improvement training is through

A. observed behavioral changes.
B. participants' feedback.
C. post-test results.
D. self-assessments.

Sample Question 12

When examining the relationship between staff and patient outcomes, which of the following would be most appropriate to assess?

A. occurrence reports and sentinel events
B. staff turnover and budget
C. overtime data and absenteeism rates
D. patient safety data and overtime data

Sample Question 13

A new quality director has reviewed the information related to the Quality Council minutes and notes the following: - The council meets quarterly. Meetings last approximately two hours. - The council roster includes all clinical department managers and the quality director. Attendance ranges from 45-60%. -The primary role of the council is to receive department quality reports, which are then forwarded to the organization's governing body. Based on the information above, which of the following actions is most appropriate

A. Redefine the council's role to coordinate and prioritize quality activities.
B. Require departments to forward reports for review prior to the meetings.
C. Eliminate the council and directly report quality data to the governing body.
D. Switch to a monthly meeting with a new agenda format

Sample Question 14

A patient safety program can best be enhanced by which of the following technologies?

A. online evidence-based medicine guidelines
B. computers on wheels at the patients' bedsides
C. digital medication reference materials
D. barcode system for medication administration

Sample Question 15

Which of the following actions would have the greatest impact in reducing harm?

A. increasing data collection frequency
B. forming a performance improvement team
C. improving interdisciplinary communication
D. revising the patient safety evaluation tool

Sample Question 16

Which of the following is the major responsibility of senior management regarding continuous quality improvement?

A. Communicate the organizational mission and values.
B. Develop organization-wide training sessions.
C. Participate in Quality Council activities.
D. Conduct periodic reviews of the program.

Sample Question 17

In the quality improvement process, performing a cost-benefit analysis would be most useful in

A. designing solutions and controls.
B. checking performance.
C. analyzing process problems.
D. implementing solutions and controls.

Sample Question 18

Which of the following is always true regarding a sentinel event?

A. The findings must be reported to a regulatory body.
B. The occurrence requires an immediate investigative response.
C. The cause is established as a deviation from standards.
D. The incident is a result of a medical error.

Sample Question 19

Which of the following is the most effective way to integrate performance improvement concepts throughout an organization?

A. quality teams
B. monthly lectures
C. continuous monitoring
D. quarterly newsletters

Sample Question 20

A clinical pathway on the management of hip fractures has been developed by a multidisciplinary team and implemented in a large teaching hospital. After monitoring for 6 months, the length of stay continues to exceed the guidelines. Which of the following should be the next step?

A. Correlate the pathway with staffing levels.
B. Re-educate the staff on the purpose of the pathway.
C. Evaluate compliance with the pathway.
D. Continue to monitor and collect additional data.

Sample Question 21

Results of physician practice pattern studies are most likely to promote behavior changes when disseminated to the

A. practitioners.
B. governing body.
C. quality committee.
D. administration.

Sample Question 22

Random screening of newborns by the neonatology department has confirmed a high incidence of glucose insufficiency (G6PD) in the local population. Management believes that the cost of testing all newborns would be too high. Which of the following should the healthcare quality professional suggest?

A. Review literature to determine best practices.
B. Continue to conduct random testing.
C. Conduct an analysis to confirm management's beliefs.
D. Test only newborns with a family history of G6PD.

Sample Question 23

Which of the following topics are discussed at a morbidity and mortality conference?

A. planned readmissions and newborn mortality rates
B. healthcare-acquired infections and perioperative mortality
C. inpatient mortality and admissions
D. Cesarean section rates and number of physicians

Sample Question 24

A healthcare quality professional is conducting a study to determine how many patients contractedinfluenza after receiving flu shots. This study is evaluating

A. prevalence.
B. efficacy.
C. process.
D. appropriateness.

Exam Code: CPHQ

Exam Name: Certified Professional in Healthcare Quality Examination

Last Update: May 03, 2024

Questions: 140