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The company has hired a new manager to set up and configure Field Serviceto automatically schedule workorders to the most appropriate resource scheduling.The manager is unable to optimize requirements and bookings related to work orders.Which three settings are required? Each correct answer presents part of the solution.
You are a Dynamics 365 for Field Service Administrator.You install and configure Connected Field Service with Azure IoT Central. Several of your connected devicessent alerts back to Dynamics 365 and work orders were created. However, the work orders were not sent backto Azure IoT Central.You need to resolve the issue.Which Action should you take to resolve the issue?
Note: This question is part of a series of questions that present thesame scenario. Each question inthe series contains a unique solution that might meet stated goals. Some question sets might havemore than one correct solution, while others might not have a correct solution.After you answer a question in this section, you will NOT be able to return to it. As a result, thesequestions will not appear in the review screen.You are a Dynamics 365 for Field Service system administrator.You are configuring a new instance of Dynamics 365 for Field Service. The organization needs toautomatically generate work orders based on agreements, and send invoices on a recurring basis bycustomer.Solution: You implement the following configuration changes.1) Create Agreement2) Define Booking Setup3) Create Invoice Setup4) Set Auto Generate Invoice = Yes5) Populate Generate Agreement Invoices X Days in AdvanceDoes this meet the goal?
You are a Field Service resource manager for Contoso, Ltd. and are setting up characteristics for fieldtechnicians who are responsible for repairs on rental equipment.Work performed on certain types of backhones, trenchers, and excavating equipment requires differentattributes to be identified for proper work order assignment and scheduling.Which two characteristics are valid? Each correct answer presents a complete solution.
You are Dynamics 365 for Field Service Administrator and work for a manufacturing company. The companyprovides customers with large power systems for sophisticated data centers. The power systems are servicedby a field engineering team.The field engineering team documents work done on repairs and maintenance by completing Work Orderswithin Dynamics 365.You need to easily schedule work orders for the field engineering team via the schedule and enablegeocoding.Which two steps must you take to schedule resources via the schedule board and enable geocoding? Eachcorrect answer presents part of the solution.
You are a Dynamics 365 for Field Service Administrator and work for a manufacturing firm. You are receivingsupport requests that field engineers are unable to see a custom area entitled “Parts Requests” within theDynamics 365 Field Service Mobile App.You need to troubleshoot the Dynamics 365 for Field Service mobile app to ensure that the field engineers areable to view the customizations created.What are the three steps you can take to troubleshoot the issue reported?Each correct answer presents acomplete solution.
You are a Dynamics 365 for Field Service administrator for a construction company.You need to schedule a work order for a group of resources that will work together for a set number of days,week, or months.How should you achieve the goal without scheduling the same requirements multiple times manually by usingthe schedule board (or with the schedule assistant)?
Note: This question is part of a series of questions that present thesame scenario. Each question inthe series contains a unique solution that might meet stated goals. Some question sets might havemore than one correct solution, while others might not have a correct solution.After you answer a question in this section, you will NOT be able to return to it. As a result, thesequestions will not appear in the review screen.You are a Dynamics 365 for Field Service system administrator.You are configuring a new instance of Dynamics 365 for Field Service. The organization needs to accuratelycapture the cost of work order bookings.Solution: You implement the following configuration changes:1) Create Resource Pay Types for regular, holiday, overtime, travel, and breaks.2) Assign an Hourly Markup percentage to each Resource Pay Type.3) Assign Resource Pay Types to the applicable Pay Type.4) Create Business Closures.5) Create Bookable Resources with Hourly Rates and Work Hours.Does this meet the goal?
Note: This question is part of a series of questions that present the same scenario. Each question inthe series contains a unique solution that might meet stated goals. Some question sets might havemore than one correct solution, while others might not have a correct solution.After you answer a question in this section, you will NOT be able to return to it. As a result, thesequestions will not appear in the review screen.You are a Dynamics 365 for Field Service system administrator.You are configuring a new instance of Dynamics 365 for Field Service. The organization needs toautomatically generate work orders based on agreements, and send invoices on a recurring basis bycustomer.Solution: You implement the following configuration changes.1) Create Agreement2) Define Booking Setup3) Set Booking Recurrence4) Create Invoice Setup5) Define Invoice RecurrenceDoes this meet the goal?
You are a Dynamics 365 for Field Service Administrator. Your organization wants to use Connected FieldService for existing Customer Assets.You install Connected Field Service and set up Azure IoT Central, but it seemsno alerts are being received inDynamics 365 for the devices.You need to find the issue and resolve it.Which action should you choose?
You are a Dynamics 365 for Field Service Billing Administrator. Your customer wants to purchase a series ofquarterly preventative maintenance visits as well as bi-weekly site visits.The customer wants to be billed for the preventative maintenance quarterly but billed for the site visits monthly.What are two ways that this can be completed against a single Agreement? Each correct answer presents acomplete solution.
You are a Dynamics 365 for Field Service Administrator. You configure Route Scheduling Optimization (RSO)and publish the schedule.One of your schedulers indicates two of their resources are not getting work orders assigned.You need to determine reasons why the two resources are not assigned work orders through RSO.Which three options should you choose? Each correct answer presents a complete solution.
Note: This question is part of a series of questions that present thesame scenario. Each question inthe series contains a unique solution that might meet stated goals. Some question sets might havemore than one correct solution, while others might not have a correct solution.After you answer a question in this section, you will NOT be able to return to it. As a result, thesequestions will not appear in the review screen.You are a Dynamics 365 for Field Service system administrator.You are configuring a new instance of Dynamics 365 for Field Service. The organization needs toautomatically generate work orders based on agreements, and send invoices on a recurring basis bycustomer.Solution: You implement the following configuration changes.1) Create Agreement2) Define Agreement Products3) Set Booking Recurrence4) Create Invoice Setup5) Define Invoice RecurrenceDoes this meet the goal?
You work for a recycling company that provides customers with large compactor units to collect theirrecyclable materials. The compactor units are comprised of two separate components: a container to collectthe recyclable materials and a separate component that compacts the recyclable materials to make themeasier to transport.These containers are expensive, and the components tend to break down frequently, requiring ongoingmaintenance and repairs.You need to easily track the containers that your company has at each clientlocation and maintain a servicehistory for each of the sub-components.
You are a Dynamics 365 for Field Service Mobile Administrator (FSM).When technicians log into FSM, they receive the following message:“Your organization has not configured Field Service Mobile.”You log into FSM and cannot reproduce the issue with your login.What must you do to fix the issue?
You are a Dynamics 365 for Field Service Administrator.You have a requirement to make a custom attribute "Contract Status" required and to not allow invalid data tobe entered in the attribute.What are three ways that you can make an attribute required on a form within the Dynamics 365 for FieldService Mobile App and ensure invalid data cannot be entered? Each correct answer presents a completesolution.
The field service team manager needs you to give a new technician user access to the system. The technicianwill use the mobile application to fill out work orders when they are onsite doing filed work to repair factorymotors at customer sites. When the dispatcher takes vacation, the new technician user will manage dispatcherfunctions.Which two field service security roles will the new technician user need? Each correct answer presents part ofthe solution.
Your company processes a large number of work orders each day. The company wants to ensure the highpriority work orders are dealt with immediately.You need to configure the schedule board so that bookings are easily visible to the dispatchers.How can you configure Dynamics Field Services to increase booking visibility?
You are entering products and services into Dynamics 365 CE Field Services.You need to ensure that your field technicians can use the products when completing work orders.Which two field service product types should you configure to allow your technicians to add work orderproducts? Each correct answer presents a complete solution.
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet stated goals. Some question sets might havemore than one correct solution, while others might not have a correct solution.After you answer a question in this section, you will NOT be able to return to it. As a result, thesequestions will not appear in the review screen.You are a Dynamics 365 for Field Service system administrator.You are configuring a new instance of Dynamics 365 for Field Service. The organization needs to accuratelycapture the cost of work order bookings.Solution: You implement the following configuration changes:1) Create Resource Pay Types for regular, holiday, overtime, travel, and breaks.2) Assign an Hourly Markup percentage to each Resource Pay Type.3) Assign Resource Pay Types to the applicable Pay Type.4) Create Business Closures.5) Create Bookable Resources with Hourly Rates.Does this meet the goal?
You are a Dynamics 365 for Field Service Dispatcher reviewing automatically generated bookings foroptimization of the schedule.You notice that, for certain customers, Work Orders are being generated without service tasks, products, orservices, when they should have them documented from the Agreement.Which two of the following should you troubleshoot? Each correct answer presents part of the solution.
You are a Dynamics 365 for Field Service Mobile customizer.Your mobile technicians indicate that when in offline mode, they do not have access to the same data set thatis available online. Offline mode contains less account and work order data, and users cannot seewarehouses.You need to determine which updates to make within the mobile projectso that technicians can see theappropriate information.Which three actions should you choose? Each correct answer presents a complete solution.
You are a Dynamics 365 for Field Service consultant.One of your Dynamics 365 customers wants to decrease the number of repair appointments by sending fewertechnicians onsite.You need to provide a recommendation of which solution your customer should use to achieve their request.What should you recommend?
You are implementing Dynamics 365 for Field Service.Your customer needs to understand how they can schedule the closest possible resource to a work order. Therequirement further specifies it could be start of day from the company’s siteor during the middle of the dayfrom an existing work order.You need to provide them with the settings they need to properly configure so the closest resource is foundwhen using the schedule assistant.What should you suggest?
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