May, 2024 ADM-261 Practice Questions

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Sample Question 1

How should a consultant providesuggested article functionality to lightning service consoleusers?

A. Add the suggested article widget to the case page layout.
B. Add the knowledge component to the service console.
C. Create email templates with knowledge articles attached.
D. Add theknowledge tab to the console app.

Show Answer

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Sample Question 2

Universal Containers (UC) wants customers to be notified by email when their issue isresolved. The notification should contain a reference link in the form of their case number.The customer should be able to click the link and be redirected to the resolved case inUC's Community. Which three features must be configured to accomplish this? Choose 3answers

A. Email Alert
B. Email Relay
C. Email Template
D. Assignment Rule
E. Workfl

Show Answer

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Sample Question 3

Universal Containers plans to migrate its existing knowledge base into Salesforce Lightning Knowledge.Which three statements should be considered? Choose 3 answers

A. Attachments and .html files in Classic Knowledge are moved to the Files object.
B. Visualforce pages refer to Classic article types.
C. Each article must be associated to a record type.
D. Approval process history migrate to Lightning Knowledge.
E. Article numbers change during migration.

Show Answer

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