Salesforce B2C-Solution-Architect Dumps PDF

October, 2025 B2C-Solution-Architect Practice Questions

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Name: Salesforce Certified B2C Solution Architect (Arch-302)
Exam Code: B2C-Solution-Architect
Certification: Architect Exams
Vendor: Salesforce
Total Questions: 152
Last Updated: October 10, 2025
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Sample Questions


B2C-Solution-Architect Sample Question 1


Northern Trail Outfitters (NTO) wants to unify customer data with a single identity for each customer across their eCommerce sites and communities. Communities are treated as an identity provider (IDP) for commerce enabling self-service support for products via knowledge articles, crowd-sourced knowledge, and Chatter.
What data should be maintained within Experience Cloud as the primary system? 

A. Core profile data (name, email) 
B. Shipping address 
C. Payment methods 
D. Communication preferences 


ANSWER : A



B2C-Solution-Architect Sample Question 2


A nonprofit organization uses Experience Cloud for members who would like to set up recurring donations. They integrate with an external payment gateway and want to make sure to offer the utmost security for their members. They also use Pardot for personalized communications, to ensure members have access to the most meaningful content and messages related to their donation history. Which three options can a Solution Architect recommend to increase security for their existing users? Choose 3 answers

A. Implement high-assurance requirements for Experience Cloud profiles. 
B. Add a login flow that defines the scope of user access authorized by authentication providers. 
C. Replace Pardot with Marketing Cloud to implement SMS for multi-factor authentication. 
D. Maintain GAuth tokens for existing Experience Cloud profiles. 
E. Develop login flows to change the user's session security level to initiate third-party identity verification. 


ANSWER : A,B,E



B2C-Solution-Architect Sample Question 3


A company uses B2C Commerce, Experience Cloud, and Marketing Cloud. Now the company wants to enable Social Login with Facebook, Google, and Twitter to increase their conversion rates. Currently, Customer Identity is in use and two types of accounts are available: Individual accounts and household accounts. Which consideration should a Solution Architect keep in mind when configuring seamless cross-cloud identity?

A. The Commerce Cloud to Service Cloud connector supports both person account and contact accounts out-of-the-box. 
B. Commerce Cloud will be the system of record for customer shopping data, including individual profile and authentication credentials. 
C. Full access (full) scope will request access to all accessible data that the third-party provides. 
D. To create the external authenticated profile in Commerce Cloud, Service Cloud will need to invoke a remote OAuth2 authentication request to Commerce Cloud.


ANSWER : B



B2C-Solution-Architect Sample Question 4


At Universal Containers, each admin and developer use a separate developer pro sandbox. Configuration and code are then migrated to a partial data sandbox for combination and initial testing. Once approved the configuration and code are then migrated to a full copy sandbox for final load and regression testing before going to production. when should the full copy sandbox be refreshed?

A. After each push from the partial data sandbox. 
B. After user acceptance testing is complete. 
C. After each major release to production. 
D. After a new user is added to production.


ANSWER : C



B2C-Solution-Architect Sample Question 5


A holding company owns and operates a large number of brands internationally. They are interested in migrating from a home-grown solution to a Salesforce multi-cloud solution as part of a new digitalization initiative to optimize IT spending across the brands. The brand any would like to operate B2C Commerce sites supported by Service Cloud for their agents, and use Marketing Cloud to drive consumer engagement. Given that the company has operations and customers in Brazil Canada Europe Japan Russia and the United States, which two recommendations should a Solution Architect make to ensure that customer experiences are compliant with all domestic and international regulations related to data privacy and security? Choose 2 answers  

A. Use a Service Cloud instance in every market in which they operate to ensure that data residency requirements are fulfilled. 
B. Utilize Shield to handle the encryption of data across all Salesforce products for all fields required to be geo-fenced. 
C. Enable Transparent Data Encryption in Marketing Cloud to ensure that Marketing engagement data is encrypted at rest. Written 
D. Use Salesforce Connect to leverage external data sources that are located within the corresponding country that the Materials customer resides in. 


ANSWER : B,D



B2C-Solution-Architect Sample Question 6


A company plans to migrate their existing storefront to B2C Commerce as they face a number of performance and scalability issues. They use a custom-built marketing tool for customer engagement that is tightly coupled with the legacy storefront. s The storefront has roughly 200,000 subscribers in total, 10,000 visitors per day, and an average of 1,000 emails that are sent out every day. They expect a large number of subscribers to use their mobile devices to visit the storefront and place orders. f What recommendations should a Solution Architect make to re-architect this solution based on the specified requirements?

A. Build the storefront using the Storefront Reference Architecture (SFRA) and adopt Marketing Cloud for customer engagement. 
B. Build the storefront using B2C Commerce SiteGenesis architecture and adopt Pardot for customer engagement. 
C. Modify the frontend for the existing legacy storefront to be mobile responsive. Decouple the custom-built marketing tool so it is no longer tightly tied to the storefront. 
D. Build the storefront using a headless commerce architecture and adopt Pardot for customer engagement.


ANSWER : A



B2C-Solution-Architect Sample Question 7


A company wants to use Marketing Cloud to send customer electronic receipts that originate from its point of sale (POS) system. The company has a need for the receipt to be sent no more than 10 minutes after purchase and would like to track all email sends that are being placed to that customer, The Marketing Cloud Contact Key should be the Service Cloud Contact ID. What solution should a Solution Architect recommend to achieve this need?

A. Make an API call from the POS to Marketing Cloud to send the electronic receipt and then call Service Cloud to add the customer if they do not exist. Use an automation in Marketing Cloud nightly to remove any duplicate contacts that may be introduced with Marketing Cloud Connect. 
B. Make an API call from the POS to Service Cloud to retrieve the Service Cloud Contact ID. If the customer does not exist, submit a POST to Service Cloud to create the Contact ID, then send the Contact ID to Marketing Cloud via an API to send the electronic receipt. 
C. Make an API call from the POS to Service Cloud to add the customer if they do not exist; leverage a custom object to send details to Marketing Cloud via Marketing Cloud Connect and synchronized data sources to send the electronic receipt. 
D. Make an API call from the POS to Marketing Cloud te send the electronic receipt. No call is required to Service Cloud to fetch the Contact IO as this information is already available at the POS.


ANSWER : D



B2C-Solution-Architect Sample Question 8


A marketing team is using Sales Cloud web-to-lead forms to capture leads. The company recently acquired Marketing Cloud and wants to ensure that the data is synchronized to Marketing Cloud without losing data and without creating duplicate contacts.
Which consideration should a Solution Architect voice to the marketing team when designing this solution?

A. Leads can be merged and converted in Marketing Cloud. 
B. Leads and contacts are unique records in Marketing Cloud. 
C. The contact delete framework in Marketing Cloud can be used to resolve duplicate contacts and associated billing challenges. 
D. Web-to-lead forms trigger Marketing Cloud journeys without creating leads in Salesforce.


ANSWER : B



B2C-Solution-Architect Sample Question 9


A merchant has a requirement to engage customers with a series of promotional messaging including a coupon offer generated in B2C Commerce. Reminder emails are sent to those customers who have not redeemed the coupon 10 and 2 days before its expiration. Which three elements are required to support this scenario? Choose 3 answers

A. Marketing Cloud Connect for Service to Marketing Cloud 
B. B2C Commerce cartridge to call Marketing Cloud APIs 
C. Service Cloud for support of coupons and redemption management 
D. Marketing Cloud Installed Package E. 82C Commerce storefront 


ANSWER : B,D,E



B2C-Solution-Architect Sample Question 10


A service organization has a long lifecycle for customers that start as a lead and move through opportunity to active and former customer states. The organization wants to use Sales Cloud and Marketing Cloud as their core customer engagement platforms. Which two considerations should a Solution Architect keep in mind when setting up this multi-cloud use case? Choose 2 answers

A. Set up the contact object with a specific record type 'Lead' that mimics the standard lead object to prevent the duplicate contact from being created in Marketing Cloud. 
B. Allow both the lead record to generate a contact in Marketing Cloud and the contact record to generate a contact in Marketing Cloud. 
C. Enable the 'Prevent Duplicates for Lead Conversion' setting when configuring Marketing Cloud Connect to prevent converted contacts from generating a duplicate contact. 
D. Ensure that when a lead is converted to a contact that the Lead ID is mapped to a custom field on the Contact to be used as the referenced with the Subscriber ID in Marketing Cloud and avoid duplicate records. 


ANSWER : A,D



B2C-Solution-Architect Sample Question 11


A customer is currently implementing B2C Commerce and wants to use Marketing Cloud to send triggered emails like the Welcome Email, Order Confirmation, and Order Status Update Email. The customer is not interested in Sales or Service Cloud. Which three steps are required to configure the Marketing Cloud for B2C Commerce storefront triggered emails? Choose 3 answers 

A. Configure data extensions in Marketing Cloud for B2C Commerce objects.
 B. Extend the B2C Commerce storefront to trigger emails via Marketing Cloud's journey REST APIs. 
C. Set up jobs in B2C Commerce to send catalog, product, order, and customer to Marketing Cloud SFTP. 
D. Copy and paste the Collect Script within the head or body in the website template. 
E. Update order.export custom object in B2C Commerce with the Marketing Cloud object data extension 


ANSWER : B,D,E



B2C-Solution-Architect Sample Question 12


An ecommerce company has one Primary Instance Group with three instances and one Secondary Instance Group with five sandboxes. They are expanding and adding people in multiple locations to manage the storefront. They would like additional sandboxes to support their expansion efforts into new markets with new templates, scripts, and controllers. Which approach should a Solution Architect recommend?

A. Add new instances to the Primary Instance Group for new sandboxes in each realm. 
B. Add a Tertiary Instance Group to add sandboxes to the existing realm. 
C. Add a new realm for each new market to get additional sandboxes for each realm. 
D. Add new sandboxes to the Secondary Instance Group for the current realm. 


ANSWER : D



B2C-Solution-Architect Sample Question 13


An organization currently has separate teams supporting Service Cloud, Marketing Cloud, store operations with a point-of-sale solution, and eCommerce with Commerce Cloud. Each business unit has their own key performance indicators (KPIs) but the organization is struggling to understand the big picture and improve customer engagement with the brand.
In which two ways would Salesforce CDP help in this scenario? Choose 2 answers  

A. It creates one Individual record that replaces the system-specific records in other products, creating a unified view of the customer.
B. It provides cross-channel analytics using pre-built, native dashboards and charts within the unified profile. 
C. It ingests customer data from each system and uses matching rules to find records representing the same person, uniting them under a Unified Individual. 
D. It can power experiences through other channels like Marketing Cloud Engagement by activating customer segments.


ANSWER : C,D



B2C-Solution-Architect Sample Question 14


A merchant wants to store past purchase history in Marketing Cloud to use for segmentation and personalization of promotional emails All data must be encrypted at rest to comply with the merchant's security standards. Which solution is appropriate?

A. Shield Platform Encryption  
B. Tokenized Sending 
C. Transparent Data Encryption 
D. Field Level Encryption 


ANSWER : D



B2C-Solution-Architect Sample Question 15


Northern Trail Outfitters (NTO) wants to bring data from custom objects from its Salesforce Customer Success Platform into the Marketing Cloud account. NTO aims fora personalization of the customer journey with upto-date Information and using dynamic content from multiple sources. How can a Solution Architect ensure the expected data Is available within the Marketing Cloud?

A. Utilize Synchronized Data Sources within Marketing Cloud. 
B. Implement a custom integration between Marketing Cloud and the Customer Success Platform. 
C. Install and configure Distributed Marketing to make content accessible. 
D. Use Marketing Cloud Connect to fetch the expected data using APIs at send time. 


ANSWER : A



B2C-Solution-Architect Sample Question 16


A Solution Architect is working on a project that will use Service Cloud and Marketing Cloud. The company is concerned about its service agents' productivity, since they will sometimes also require access to Marketing Cloud. The company wants the Solution Architect to implement a solution that lets agents authenticate and access all systems with the least possible clicks. The company wants agents to confirm their identity using multifactor authentication (MFA) upon logging in to either system. Which three activities does the Solution Architect need to complete in order to meet the company's requirements? Choose 3 answers  

A. Enable SSO on both Service Cloud and Marketing Cloud. 
B. Define which system is acting as an identity provider (IDP). 
C. Configure Marketing Cloud Connect, . 
D. Enable Active Directory Federation Services (ADFS) and Salesforce Event Monitoring on the identity provider (IDP). 
E. Enable MFA on the identity provider (IDP)


ANSWER : A,B,E



B2C-Solution-Architect Sample Question 17


A customer is using B2C Commerce, Marketing Cloud, Service Cloud, and Experience Cloud. They would like to leverage Salesforce CMS to create common content that can be leveraged across customer touchpoints. Which two products can leverage Salesforce content without custom integration? Choose 2 answers

A. Experience Cloud 
B. B2C Commerce 
C. Marketing Cloud 
D. Service Cloud 


ANSWER : A,B



B2C-Solution-Architect Sample Question 18


A B2C Commerce merchant has multiple live sites across different brands and geographies all supported by Service Cloud and Marketing Cloud. Unfortunately, the merchant is having customer service challenges caused by fragmented views of the customer. Customers occasionally use alternate email addresses, make purchases as guests, and contact customer service anonymously. The Success Manager believes that Customer Data Platform (CDP) could help them solve their problem. How should a Solution Architect describe the role of CDP in this context7  

A. CDP can be used to recognize customers as humans and extend existing records related to that human across connected systems with a consistent Global Party ID. 
B. When CDP is provisioned, B2C Commerce, Service Cloud, and Marketing Cloud will automatically use a common core Customer Profile managed by Customer 360 Data Manager. 
C. CDP can be used to identify multiple records within each separate system representing the same person and assigning them a consistent Global Party ID; additional custom development is then required to relate those IDs between systems. 
D. CDP cannot be used across multiple brands within a single merchant environment because the customer as human view cannot support different accounts under separate brands


ANSWER : A



B2C-Solution-Architect Sample Question 19


A company is implementing a multi-locale solution that includes B2C Commerce, Service Cloud, and Marketing Cloud. Order confirmation emails are triggered from either B2C Commerce or Service Cloud and sent from Marketing Cloud What are two possible reasons why the shipping method name and description can be missing when these emails are triggered for languages other than US English, while other translated content appears correctly? Choose 2 answers

A. The name and description for the shipping method are not set up correctly in B2C Commerce or Service Cloud for the requested locale. 
B. The subscriber in Marketing Cloud does not have a preferred locale set. 
C. The locale is not set correctly in the body of the email template. 
D. The ShippingMethods data extension is missing the label and description field for the corresponding locale.


ANSWER : A,D



B2C-Solution-Architect Sample Question 20


A company wants to implement B2C Commerce and Service Cloud, and then connect the systems with its existing instance of Marketing Cloud. Which two tactics should a Solution Architect recommend to model a customer across all three systems' Choose 2 answers

A. Send the Marketing Cloud Subscriber Key to Service Cloud and B2C Commerce to be held for reference. 
B. Get in touch with the Marketing Cloud Professional Services to perform a subscriber key migration.
C. Migrate the existing Marketing Cloud data into B2C Commerce and set the subscriber key as the Customer ID.  
D. Use Service Cloud as system of record for customer data and consent preferences across all channels. 


ANSWER : A,D



B2C-Solution-Architect Sample Question 21


When integrating B2C Commerce with Marketing Cloud, which data extension type should be used to store order and product records in Marketing Cloud?

A. Transactional Data Extension 
B. Standard Data Extension 
C. Synchronized Data Extension 
D. Sendable Data Extension 


ANSWER : B



B2C-Solution-Architect Sample Question 22


A company wants to integrate B2C Commerce and Service Cloud with Order Management so that customers who are shopping online can receive support from service agents during returns, exchanges, and payments. The company wants to send order and transaction information to Service Cloud so that agents have the most up-to-date information when providing service to customers. What capabilities of a B2C Commerce and Service Cloud integration can a service agent benefit from most? 

A. Service agents leverage order cancellation but only with custom development. 
B. Service agents leverage products, catalog, and inventory information directly in Service Cloud. 
C. Service agents leverage order line items, shipment, and payment information in Service Cloud. 
D. Service agents leverage the entire case history inside of B2C Commerce.


ANSWER : C



B2C-Solution-Architect Sample Question 23


Refer to the image below: 

A brand is planning to re-platform their existing website onto B2C Commerce. As part of the re-platform they will create a new social community portal. They are going to implement B2C Commerce, Experience Cloud, and Salesforce Identity. After reviewing the workflow, which system should a Solution Architect recommend to use as a primary authentication method while attempting to minimize migration of customer profile data?

A. Salesforce Core Platform/Identity 
B. Salesforce CDP 
C. Salesforce Marketing Cloud 
D. Salesforce B2C Commerce 


ANSWER : A