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In Salesforce, Contacts are deleted if an Opportunity hasn't been closed
in 180 days. As a result, the corresponding prospects are marked
as[[crm_deleted]] in Marketing Cloud Account Engagement. If the Request a Demo
form is completed after that 180 day period, the prospect should be recreated
as a Lead.
What
automation tool should be used to solve this need?
A. Engagement studio B. Segmentation rule C. Automation rule D. Dynamic list
Answer: A
Explanation
According to the Salesforce documentation, the automation tool that
should be used to solve the need of recreating a lead from a prospect that was
marked as [[crm_deleted]] in Marketing Cloud Account Engagement is engagement
studio. Engagement studio is a feature that allows users to build, test, and
report on automated programs that send targeted emails and perform actions
based on prospect behavior and criteria. Engagement studio can be used to
create a program that triggers when a prospect submits the Request a Demo form,
checks if the prospect is marked as [[crm_deleted]], and recreates the prospect
as a lead in Salesforce. Segmentation rule, automation rule, and dynamic list
are not automation tools that can be used to solve the need of recreating a
lead from a prospect that was marked as [[crm_deleted]] in Marketing Cloud
Account Engagement, as they are related to other aspects of automation, such as
segmenting, updating, and listing prospects, but not recreating leads. References:
Salesforce documentation
Sample Question 2
Which two prospect activities trigger a sync from Marketing Cloud
Account Engagement to Salesforce? Choose 2 answers
A. Submitting a form B. Opening an email C. Clicking a custom redirect D. Unsubscribing from email
Answer: A,B
Explanation
According to the Salesforce documentation, the two prospect activities
that trigger a sync from Marketing Cloud Account Engagement to Salesforce are:
A) Submitting a form, and B) Opening an email. A form submission is an activity
that occurs when a prospect fills out and submits a Marketing Cloud Account
Engagement form or a form handler. An email open is an activity that occurs
when a prospect opens an email sent from Marketing Cloud Account Engagement.
These two activities will trigger a sync from Marketing Cloud Account
Engagement to Salesforce, meaning that the prospect’s information and activity
data will be updated in Salesforce. A sync from Marketing Cloud Account
Engagement to Salesforce happens when a prospect is created or updated in
Marketing Cloud Account Engagement, or when a prospect performs a significant
activity in Marketing Cloud Account Engagement. Clicking a custom redirect or
unsubscribing from email are not activities that trigger a sync from Marketing
Cloud Account Engagement to Salesforce, as they are not considered significant
activities in Marketing Cloud Account Engagement. A custom redirect is a
trackable URL that can be used to measure and report on the clicks of any
online content. An unsubscribe is an action that occurs when a prospect opts
out of receiving emails from the sender. These two activities will not trigger
a sync from Marketing Cloud Account Engagement to Salesforce, unless they are
combined with other activities that do trigger a sync, such as submitting a
form or opening an email. References: Salesforce documentation
Sample Question 3
A marketer is creating a new segmentation rule in Marketing Cloud Account Engagement.Which option accurately defines the capabilities of a segmentation rule?
A. Segmentation rules are used to create new forms for prospects to fill out. B. Segmentation rules are used to segment prospects based on their activities and demographic data. C. Segmentation rules are used to score and grade prospects. D. Segmentation rules are used to assign prospects to users in Salesforce.
Answer: B
Explanation
The option that accurately defines the capabilities of a segmentation
rule is that segmentation rules are used to segment prospects based on their
activities and demographic data. A segmentation rule is a type of rule that
allows marketers to segment their prospects based on specific criteria, such as
field values, activities, or scores. A segmentation rule can be used to create
dynamic lists, add prospects to campaigns, or apply tags or completion actions. Segmentation rules are not used to create new forms,
score and grade prospects, or assign prospects to users in Salesforce, as these
are different functions that require different tools1. References: 1:
Segmentation Rules