Make success possible with our Latest and Unique Accredited Professional Certification Public-Sector-Solutions Practice Exam!
Name: Public Sector Solutions Accredited Professional (AP-222)
Exam Code: Public-Sector-Solutions
Certification: Accredited Professional Certification
Vendor: Salesforce
Total Questions: 100
Last Updated: October 10, 2025
952 Satisfied Customers
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A Technical Consultant is implementing an experience site for a government agency wherethey will be accepting grant applications during a specific window of time. The TechnicalConsultant expects a high volume of interest in this grant offering.What three steps or tools should be leveraged to ensure the solution can support thissurge?
A. Perform UAT testing to find defects in the code
B. Set up IP restrictions to control who can access the website and when
C. Identify expensive processes to offload to asynchronous processes.
D. Implement CDN and waiting rooms
E. Analyze and test the application for the expected load with a load testing tool
ANSWER : C,D,E
A user called in for a status update on their application. In reviewing the application, thecaseworker has come to find out that the application was incorrectly prioritized. The caseworker's supervisor advised the case worker to check the decision log to see exactly why the application was prioritized the wayit was. However, the caseworker cannot see the component even though the Administratorhas confirmed it is on the pagelayout.What should the Administrator check for next?
A. Verify that the case worker has the Decision Explainer Permission set.
B. Verify that the case worker has the Rules Engine Runtime permission.
C. Verify that the case worker has OmniStudio Admin permission.
D. Verify that the case worker has OmniStudio User permission.
ANSWER : A
A government agency plans to implement Public Sector Solutions to manage their grantprograms. The agency has decided to use its existing public-facing portal that residesoutsidethe Salesforce platform. The agency needs to allow constituents to submit theirgrant applications from their existing portal and integrate submitted application data into theappropriate Public Sector Solutions objects in Salesforce.What OmniStudio feature can be leveraged to meet this requirement?
A. OmniOut
B. FlexCards
C. DataRaptor
D. Integration Procedure
ANSWER : C
Department of Disaster Assistance has started implementing a "Grants Management’project using public sector solutions tools. As part of the business process, the departmentstaff has to send an agreement to the Grant Seeker on the funding amount and relatedconditions. The turnaround time from both parties in exchanging the documents withsignatures takes longer than expected.What is the best way to solve the problem using the available toolset with minimum/lesscoding?
A. Install and Configure the DocuSign managed package for Salesforce and send thedocument envelope from the flow using standard DocuSign actions
B. Install and Configure the DocuSign managed package for Salesforce and send thedocument envelope from the flow using apex action
C. Set up the DocuSign integration electronic Signature and use OmniscriptGenericDocuSign/ObtainEsignature to send the document to related parties
D. Set up the DocuSign integration electronic Signature and use OmniscriptGenericDocuSign/sendEsignature to send the document to related parties
ANSWER : C
A public sector agency recently implemented Public Sector Solutions for Licenses, Permits,and Inspections. The agency now wants to enable analytics to gather key metrics on thenumber of licenses issued, the number of permits revoked, and the number of inspectionsmade per month. The agency has enabled analytics by turning on the "Enable CRMAnalytics" setting. The agency wants to set up administrator users who will create andmanage the Analytics for Licenses, Permits, and Inspections app.What two permission sets are required to set up the administrator users for analytics?
A. CRMA for Public Sector Admin
B. CRM Analytics Admin
C. CRM Analytics LPI Admin
D. CRM Analytics Plus Admin
ANSWER : A,B
The City of Snaxboro has several License and Permit forms that are long and complex.Applicants often fill out these forms incorrectly and forget to submit key pieces ofinformation, resulting in requests for more information on their applications. The city wantsto use Public Sector Solutions and digitize these forms to increase the accuracy ofinformation submitted by applicants and reduce processing times.What three recommendations should a Technical Consultant provide to the city to achievethis?
A. Add spaces in the names of each of the elements. This ensures improvement toOmniScript's load time.
B. Create a PDF form and integrate it with the Public Sector Solutions application intakeform process
C. Review the application forms and find logical points in the process that can be brokeninto shorter steps.
D. Review the application forms and try to replicate them as much as possible in a singlestep using OmniScripts.
E. (Analyze all the application forms and create simple, reusable OmniScripts forprocesses that are repeatable.
ANSWER : C,D,E
Which three work.com managed packages/features can be installed as part of theEmployee Experience forPublic Sector?
A. Workplace Strategy Planner
B. HR Service Center
C. (Employee Workspace
D. Workplace Command Center
E. Employee Concierge
ANSWER : B,C,E
A Public Sector Organization (PSO) would like to enhance its publicly available website,built in Experience Cloud, to allow constituents to report their concerns about someone'shealth or safety. The PSO is already using Public Sector Solutions. The requirement fromthe PSO is that the constituent should be able to report their concerns both asauthenticated users andanonymously. Additionally, internal staff should be able toseparately track their investigations and any follow-up in a separate Case.Leveraging Public Sector Solutions functionality, what configuration should the TechnicalConsultant use to meet the requirements?
A. Use the Complaint Case and Case objects.
B. Use record types on Case, one for the constituents and one for internal staff
C. Use the Public Complaint and Case objects.
D. Use a custom object for the Complaint with a lookup relationship to Case.
ANSWER : C
A government-supported agency that helps constituents track the status of their claims isusing Public Sector Solutions. For claim assessors to review and process claims, it iscrucial to see the applications' Decision Explanation Logs.Which component can be added to see the history of Decision Explanations for a claim?
A. Decision Explainer Log History
B. Log History
C. Audit Log
D. Record History
ANSWER : A
A public sector agency has implemented Public Sector Solutions for managing their Grantsprogram. The agency authorities have received a complaint from an applicant whoseeligibility was declined for theprogram. How should the agency authorities check how the eligibility was determined for thisapplication record?
A. Use Salesforce debug logs using Developer Console to understand how the eligibility isbeing determined
B. Use Decision Explainer to understand how the decision was made
C. Do testing with relevant data sets and check how each test behaves
D. Use Public Sector Solutions - Selection Explainer to understand how the selection wasmade
ANSWER : B
Which Experience Cloud template contains pre-configured components for Licensing and Permitting use cases?
A. Public Sector Solution Template
B. There is no pre-configured template
C. The customer Account Portal template.
D. The licenses and Permits template
ANSWER : D
A Consultant has been asked to create a widget that aggregates and calculates informationfrom multiple unrelated objects.Working with OmniStudio, which tool can accomplish this declaratively?
A. Integration Procedures
B. MuleSoft Integration
C. SOQL Queries
D. Apex Classes
ANSWER : A
When configuring an inspection, the administrator wants a violation record to beautomatically generated when an inspector indicates that a standard requirementfailed or an issue was identified.What is the recommended approach for configuring the inspection to achieve thisrequirement?
A. Create a new violation type record and associate it with an appropriate Assessment Indicator Definition. Select the "Auto-generate" checkbox so it will generate a V record whenever the AID fails.
B. In the "Results" picklist field of the Inspection Assessment Indicator Object, edit the "Fail" and "issue" picklist values and select the "Violations" checkbox for the values to generate a V record when selected.
C. Build an auto-launched Flow that will get all the assessment questions in an inspection. For each question that has a result marked as "Issue" or "Fail", generate a V record.
D. In the AP Template, xxxxx
ANSWER : C
A public sector agency recently implemented public Sector solutions for the ….in the cite. Anew inspector has been onboarded to conduct the inspections…. Feature. All otherinspectors can access Action Plans without any problems.
A. The ‘Enable Notes’ permission has not been selected for the new inspector.
B. Person Account Models have not been enabled on the org.
C. The Salesforce use for the new inspector is disabled.
D. Action Plans Permission set has not been assigned to the new inspector.
ANSWER : D
Bobahaven has been using Salesforce Service Cloud for some time and has recentlyimplemented Public Sector Solutions to improve its application and grants managementprocesses. The executive team wants to understand the trends and metrics aroundBobahaven's constituent satisfaction with the new system. It is particularly interested inunderstanding the average time Bobahaven's employees take to resolve constituentservicequeries now versus their historical performance. Up until now, however, Bobahavenhas not been tracking case duration.In this scenario, which is the correct reporting and analytics solution to provide ongoingtrend reporting of case duration while also minimizing customization?
A. Standard Salesforce Report using the standard Case report type, with a newly createdcustom field to track case duration for new cases.
B. Public Sector Case Analytics App, leveraging CRM Analytics' case duration formula
C. Standard Salesforce Report using the standard Case report type, with a custom formula to calculate case duration.
D. Public Sector Case Analytics App, with a newly created custom field to track case duration for new cases.
ANSWER : B
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