Make success possible with our Latest and Unique Accredited Professional Certification Salesforce-Communications-Cloud Practice Exam!
Name: Communications Cloud Accredited Professional (AP-203)
Exam Code: Salesforce-Communications-Cloud
Certification: Accredited Professional Certification
Vendor: Salesforce
Total Questions: 77
Last Updated: October 10, 2025
211 Satisfied Customers
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An ABC telecom customer requested a change to their existing services which resulted innew set of assets. At later date customer changed from device based to an installmentbased contract. After few year customer then requested to change their telephone number.Which object of communication data model should a consultant use to manage the lifecycle of assets over a time?
A. Service Entitlement
B. Service Account
C. Contract Line Item
D. Subscription
ANSWER : D
Universal container (UC) is implementing communication cloud and the business is askinga consultant to migrate all orders from the last 5 years, which will include millions of orders.What are three valid points consultant should raise in this scenario?
A. There is a need to raise a support case two weeks before the data load so thatsalesforce can monitor the performance
B. Migrating millions of records will cause Order Management to fail during processing dueto large volume
C. Migrating millions of records may reduce query performance due to large data volumes
D. This would require migrating all products sold within last 5 years, including those thatare no longer sold.
E. Migrating Assets instead of orders would provide more business Value.
ANSWER : A,C,D
ABC telecom is using communication cloud for their enterprise customers. ABC telecomhas a requirement wherein assets must be synchronized to the assurance platform as soonas the sale of MACD order placed by each reseller throughout the day. There are hundredsof active reseller user present in the system. How should consultant recommend that ABCtelecom integrate communication cloud with their assurance platform?
A. Use industry order management to inform the assurance platform as a part of theorchestration plan
B. Use an on-demand data pull from communication cloud using REST API from servicerassurance
C. Use a Bulk API connector via middleware
D. Use platform events and GetAsset API
ANSWER : A
Universal containers (UC) is implementing communication cloud. One of the KPIs for theirdigital transformation is to reduce time to market for new product and products changessince it is currently takes three-month end to end to launch new product. Which two actionswill help measure product time to market in communication loud?
A. Leverage the EPC functionality to track the product related configuration.
B. Create a Product Time to market app from template in CRM analytics to track theproduct time to market
C. Create salesforce report on EPC project object to track the product time to market.
D. Create a salesforce Report on the Product object to track the product time to market
ANSWER : A,C
Orbit telecommunication has announced that their B2C mobile business is doing well andthere will be high order increase next year well beyond anything they had planned.What are the two preparatory steps that a consultant should take to ensure the stability inproduction?
A. Ensure Enterprise sales management (ESM) is employed to split the large order prior tosubmission to order management system
B. Ensure that customer have enough Async Apex Callouts and platform events availableto cover the load
C. Ensure platform events mode is enabled
D. Ensure mule soft is employed for integration to reduce the consumption of salesforceresources
ANSWER : B,C
ABC telecom offer advanced B2B connectivity products to companies with multiple servicequotes in different regions based quotes and 1000 line items per quote.Which application suits supports this scnerio?
A. Enterprise sales management
B. Subscriber lifecycle management
C. Advertising sales management
D. Multiple subscription management
ANSWER : A
United telecom has large product catalog; over time their catalog has increased in numberof factors. They have choosen communication cloud as their product of choice to reducetheir product catalog size. Which are the two steps shall consultant take to migrate theseissue and build a stable product catalog.
A. Bundle the similar product together to reduce the volume
B. Make use of object types and attributes to better handle scalability using EPCfunctionality.
C. Rationalize the product catalog by identifying duplicates and legacy products that can beremoved
D. Mark the orderable flag on the legacy system to false so that they cannot be used.
ANSWER : B,C
A developer has modified the EPC price amount of one mobile device using the productdesigner from communication cloud. After the price have been changed the developerwants to check the previous EPC price amount to track pricing matrices and get someforecast matrices. How can developer check the previous price amount on the mobiledevice?
A. Creating a new customer field on price list Entry and populating it with the trigger thatwas created before changing the price
B. Use the versioning feature and comparing the prices for the version product after havingenabled the feature
C. Use EPC project feature checking the changes done for the defaulted project afterhaving enable the feature
D. Use price list history checking the changes done after having enabled the track fieldhistory on the Price list entry object
ANSWER : D
ABC telecom wishes to offer certain offers to retain its outgoing customers. They would liketo give pricing adjustments across the catalog. They also want their agent to have theability to give runtime adjustments and wish to have the approval process defined aroundthe same. Which features should the consultant suggest to address the aboverequirements.
A. Discounts.
B. Adjustment using Context rules
C. Promotions
D. Customizations using CPQ Hooks
ANSWER : A,B
United Telecom has release plan for their digital transformation it includes both legacyCRM and their new communication cloud, both of which will be active until the digitaltransformation is complete.Customer data from the legacy CRM will be migrated intocommunication cloud as part of first phase of the digital transformation project. There arebusiness critical operations that will remains active in legacy CRM after the first phase ofproject. Which strategy should a consultant recommended to keep the customer data tosync between the legacy CRM and communication cloud?
A. Synchronize real time customer data between the two CRMs when updated happens ineither of the two CRMs
B. Synchronize real time customer data between the two CRMs at the end of business dayusing batch updates.
C. Introduce customer data management system as a part of digital transformation to keepcustomer data up to date
D. Allow updated on Customer Data only on Communication cloud and synchronize theupdate to the legacy CRM
ANSWER : A
ABC Telco wants to offers a self-service portal for their B2C customers so they can browseand order from product catalog. Which salesforce industries based solution helps activatethis?
A. Enterprise Sales Management
B. Assets based ordering
C. Mobile subscription Management
D. Digital commerce
ANSWER : D
Acme technology is an internet service provider that has 20 distinct download and 10upload speeds, unique billing code must be sent to billing system during fulfillment.Which two actions should a consultant recommend for modeling the technical productcatalog and decomposition relationship?
A. Create a single CFS specifications and map the upload and download speeds. Retrievethe fulfillment details from the calculation matrix market using the integration procedureinvoked by an auto task
B. Create a single CFS specifications and map the upload and download speeds. Retrievethe fulfillment details from the calculation matrix using a custom auto task
C. Create a technical product catalog which maps 1:1 to the billing model. Use the out ofthe box tool to create product and generate billing code. Use unconditional decompositionrelationships to select the correct technical product
D. Create Multiple CFS specification where the billing code attribute is defined. Useattribute based decomposition relationship to map the various upload/download speeds tothe billing code attribute
ANSWER : A,D
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