May, 2024 Salesforce-Loyalty-Management Practice Questions

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Sample Question 1

Northern trail Outfitters (NTO) wants to offer 10% discount on top of the annual summer sale for its Loyalty program customers.   Which two steps must a Consultant take in Loyalty Management to set up this promotion?

A.    Create within the Loyalty Experiences tab a new voucher definition for the summer sales campaign where the Type is Product or Service and the expiration Type is fixed Date.   
B.    Create within the Loyalty Experiences tab a new promotion for the Summer Sales campaign where the Loyalty Promotion Type is Standard and the Fulfillment Action is Issue Voucher.   
C.    Create within the Loyalty Experiences tab a new Benefit Type for the Summer sale campaign where the Benefit Type Name is standard and the Category type is Issue Voucher.   
D.    Create within the Loyalty Experience tab a new voucher tab a new voucher definition where the Type Is Discount Percentage and the Expiration Type is fixed Date.   

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Sample Question 2

What two fields are attributed to a Loyalty Program entity in the Salesforce Customer Data Platform?   

A.    Created Date   
B.    Last Modified Date   
C.    Current Member Count   
D.    Reporting Enabled (Boolean)   

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Sample Question 3

Cloud Kicks has tasked its Loyalty Manager consultant with setting up its new Loyalty Management program. The business requirement is to provide its customer base, who are heavy mobile users with access to member program information.   Using existing capabilities available in Loyalty Management, what should the consultant do to fulfill this business requirement?   

A.    Enable Experience Cloud and customize the Loyalty Member Portal   
B.    Create and implement a feature-rich Loyalty Member Mobile App   
C.    Install the Salesforce Loyalty Member Mobile App   
D.    Configure either Service Cloud or Sales Cloud to establish the customer mobile experience   

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