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Name: Salesforce Certified Slack Administrator (Slack-Admn-201)
Exam Code: Salesforce-Slack-Administrator
Certification: Salesforce Administrator
Vendor: Salesforce
Total Questions: 210
Last Updated: October 20, 2025
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Your Slack Governance Support model includes a group of people designated as Workspace Admins in order to distribute the workload of answering questions and fulfilling requests across multiple admins. What is a key benefit of setting up a user group for the Workspace Admins?
A. Any Enterprise Grid member can @mention the user group from any workspace from
within the Enterprise Grid org to send a notification to all of the user group members.
B. People that the team works with in Slack Connect can be added to the user group In
order to work more closely with the Workspace Admins on certain Issues.
C. Any Slack member by default can add themselves to the Workspace Admin user group
to follow along with their activities.
D. Any ©mention of the Workspace Admin user group will notify all of the group members,
allowing any Slack member to send questions to the group.
ANSWER : A
You're a Workspace Admin looking to set up a user group for a new hire class your organization has recently hired. What is a key benefit of setting up a user group for these individuals?
A. These users will only be granted access to the channels that they've been added to, ensuring that other organization channels remain confidential until they complete their onboarding.
B. The user group can then be added to all relevant new-hire and onboarding channels,
ensuring that no one gets left behind or is accidentally excluded from any channels they
should be in.
C. When writing a message from any of their workspaces on the Enterprise Grid, any
member can send a notification to the new hires with one @mention.
D. Admins can foster a sense of community by creating a group-only direct message (DM).
ANSWER : B
As the Org Admin of a large corporation you've recently received an influx of requests from external people your org is connected with via Slack Connect to obtain information you need to resolve these requests, you navigate to the External People Management dashboard. Which TWO actions can you take within this dashboard7 Choose 2 answers
A. Remove external members from slack Connect channels when they were invited with "Can only post" permissions
B. Remove external members from Slack Connect channels when they were invited with 'Can post & invite’’ permissions
C. view all Slack Connect invitations
D. Approve or deny Slack Connect requests
E. view all external people connected to your org and the slack connect channels they belong to
ANSWER : C,E
Large Inc has a number of apps pre-approved in the App Directory for their teams to use, but their admins want to nominate a group of "App Approval Ambassadors" in addition to their Workspace Owners. These "Ambassadors" will be responsible for reviewing and approving or denying apps in a #plz-app-request channel. How can the Org Admin ensure that these "Ambassadors" are able to most efficiently approve or deny apps?
A. Have the "Ambassadors" conduct app review in the channel, using emoji to alert the Admins to whitelist the app.
B. Promote the "Ambassadors" to Workspace Owners in Slack.
C. Promote the "Ambassadors" to Workspace Admins in Slack.
D. Add the "Ambassadors" as "selected members or groups" to manage Approved Apps.
ANSWER : A
Lydia, an Org Admin on Enterprise Grid, wants to appoint members from her company's corporate events team to invite external guests to Slack. However, these corporate events team members are regular Slack members, not Workspace Admins. Where should Lydia go to allow these individuals to start inviting guests on Slack?
A. Workspace Transfer Ownership page
B. Organization Policies
C. Workspace Invitations page
D. Workspace Settings
ANSWER : D
You're a Workspace Admin for an organization on Slack's Enterprise Grid plan. You've been asked to move a public channel from one workspace to another within your organization. Which two steps should you take before moving the channel? (Select the TWO best answers.)
A. Remove all members from the channel. They will need to be added again after the channel has moved.
B. Confirm that you are an admin in both the origin and destination workspaces.
C. Confirm that the channel history has been exported.
D. Confirm that the Org Owner is prepared to review and approve the channel move request.
E. Confirm that all channel members are members of the destination workspace.
ANSWER : B,E
The marketing team at ACME Ltd has 10 team members, and has a public channel called #marketing- discussion. The team collaborates and shares ideas on this channel. Now, other teams have joined, so the total channel membership is 50. The marketing director has the following needs: There is an urgent marketing idea that must be prioritized in tomorrow morning’s planning meeting. The 10 team members are the only ones attending the planning meeting. The 10 team members need to be notified before the meeting. Of note, the marketing director sends urgent re-prioritization messages weekly. How should the marketing director reach the marketing team?
A. Send a separate direct message to each of the 10 team members notifying them of the change.
B. Create an @marketing-team user group and use the @marketing-team user group in #marketing- discussion to communicate the change in priority to the team that needs to be informed for tomorrow’s team meting.
C. Post a message to #marketing-discussion, without notifying anyone.
D. Use @here and @channel to notify the entire channel of the change.
ANSWER : B
As an Org Admin at a healthcare company, you've been tasked with simplifying the experience for getting an upcoming communications project Slack-ready. A team of your organization's employees will work with a dozen rotating consultants at a communications agency to manage several communications campaigns over the next 6 to 8 months. You'll manage this external collaboration using guests or Slack Connect. What is the best method for managing this collaboration?
A. Use Slack Connect to allow each organization to manage privacy settings, oversee channel naming, and add their own team members as project needs shift.
B. Provide the communications agency with guest accounts so that they can invite additional external users to the channels as needed.
C. Use Slack Connect in order to automatically sunset the external access to the shared Slack channels after the 8 months is completed.
D. Provide the communications agency with guest accounts so that you can block file uploads downloads for this work.
ANSWER : A
What actions can Channel Managers take on channels they are assigned?
A.
-Convert channels from public to private
Rename or achieve channels
-Add and manage other Channel Managers
B. -Convert channels from public to private -Restore a deleted channel -Access audit logs in Slack
C. Add, remove, and edit user roles -Rename or archive channels -Add and manage other Channel Managers
D. -Convert channels from public to private -Restore a deleted channel -Add and manage other channel Managers
ANSWER : A
You're an Org Admin who is tasked with auditing all guest accounts in your company's Slack Enterprise Grid organization. The organization consists of two workspaces. What is the most efficient way for you to gather this information? (Select the best answer.)
A. Gather the data from the Manage Members section of each workspace's administration dashboard.
B. Open a ticket with Slack's Customer Experience team to see which guest accounts are active.
C. Export the data from the Members section of the org analytics dashboard.
D. Export the data using the Export Data tab in the org administration dashboard.
ANSWER : D
You're a Workspace Owner who recently launched Slack at your company. Google Calendar is one of the essential productivity apps used by everyone in the company. You want to ensure that your colleagues can all access their Google Calendars from Slack. What is the best way to enable the Google Calendar app for all members of your workspace? (Select the best answer.)
A. Direct all users to integrate their Google Calendar app by posting instructions in your #announcements channel and linking to the app's page in the Slack Apps Directory,
B. Connect Google Calendar to your company's email domain, and enable domain-wide authentication for Google Calendar app in Slack to automatically install the app for all users.
C. Pre-approve the Google Calendar integration so users have the option to easily enable their own calendar apps.
D. Use the Admin API to automate approvals for Google Calendar app requests
ANSWER : B
You're the Org Admin for a company's Slack Enterprise Grid organization. Currently, Workspace Admins can decide how guest invitations are managed within their workspace. You want to lock this policy so that guest invitations can only be approved by Org Owners and Admins. What action should you take to make this change? (Select the best answer)
A. Lock guest invitations from each workspace's setting page.
B. Ask the Org Owner to make this change because only Org Owners can change org-level policies and settings.
C. Notify users that guest Invitations must be submitted at the org level In the announcements channel.
D. Lock guest invitations from the org admin dashboard.
ANSWER : D
You're a member of a public Slack Connect channel that is being used to collaborate with members of a partner organization. You can see that one of your primary contacts at the partner organization is already a member of the channel, but they're having trouble locating the channel in their Slack instance. You send them the channel name in a direct message (DM) so that they can search it in Slack, but they still cannot locate the channel. What is the reason for this? (Select the best answer.)
A. The employee of the partner organization is not a member of the Slack Connect channel.
B. The Slack Connect channel is private In the partner organization's workspace, so the employee cannot search for it.
C. The employee of the partner organization does not have posting permissions in the channel.
D. The Slack Connect channel may have a different name In the partner organization's workspace.
ANSWER : D
You lead a team responsible for launching Slack Enterprise Grid to all employees. Your leadership team firmly believes that Slack is currently too noisy and that a workspace dedicated to each major business unit will reduce noise. You want to be thoughtful about the workspace design and create an Enterprise Grid design that will best facilitate collaboration across your company. What are two actions you should take? (Select the TWO best answers.)
A. Create a business case for focusing on a thoughtful Enterprise Grid design, and present it to the leadership team.
B. Create success criteria and key design principles for Enterprise Grid, and work with your Slack account team to determine the pros and cons of each Enterprise Grid design model.
C. Create an implementation and project plan with an Enterprise Grid design focused on a multi-workspace business unit model.
D. Create and launch an employee survey to better understand how knowledge is shared across the organization and how teams are using Slack today.
E. Create an implementation and project plan with an Enterprise Grid design that includes one large workspace in order to avoid forming silos.
ANSWER : A,B
Anastasia is an Org Owner on the Enterprise plan. In the Sales Workspace, Anastasia has noticed a large drop in the percentage of views in public channels. What should Anastasia do next?
A. Ask the Sales team to react with :eyes: when they have read a message.
B. Identify the most active members and ask them to post more in public channels.
C. Provide additional learning and host a Slack day.
D. Instruct Sales managers to use more @channel’s and @here’s in their announcements.
ANSWER : C
What would be the expected behavior if a team member in Enterprise Grid is added to an IdP (Identity Provider) group with auto-provisioning enabled to a workspace?
A. The member would be automatically added to the new workspace and would be unable to leave.
B. The member would be notified that they have a new workspace that they can join and would be unable to dismiss it until they have joined the workspace.
C. There will be no changes to the member’s workspace list.
D. The member would be automatically added to the new workspace unless it is a hidden workspace.
ANSWER : D
Your company has just hired 10 new employees in the Los Angeles (LA) region. All 10 of these employees are currently working remotely as there is no physical office. You need to enable the LA employees as well as other employees potentially visiting LA from out of town to discuss events, meetups and possible volunteer opportunities. What is the best way to facilitate this conversation? (Select the best answer.)
A. Create a group direct message (OM) with the 10 employees in the LA region.
B. Create a Stack Connect channel with the 10 people aligned to the LA region.
C. Initiate direct messages (DMs) with each of the 10 employees aligned to the LA region.
D. Create a public channel (ex. #social-LA) and add the 10 people aligned to the LA Region
ANSWER : D
You're an Org Owner on the Slack Enterprise Grid plan responsible for posting new for your entire organization to read. You want to limit posting permissions to admins only. Sometimes the newsletters contain important action items, so it’s important that everyone in your organization sees the message. What is the best way to post your message? (Select the best answer)
A. Create a default org-wide channel called #announcements, and post your newsletter in this channel.
B. Send your newsletter to your team's channel and then copy/paste the link to your message to each team channel in your organization.
C. Send your newsletter in all of your department-specific channels to maximize visibility.
D. Send your newsletter to your organizations #general channel, and use the @channel notification
ANSWER : D
Slack business+ plan and currently authenticates users via username and password. Your company uses Google Workspace (formerly G Suite) for its identity provider (IdP). Your security team would like to assign specific users or groups of users access to Slack from your IdP (rule-based access). How would you configure Slack to satisfy these requirements? (Select the best answer.)
A. Configure Google Workspace Auth to enable users to log in via their Google Workspace credentials, and send out binding emails to existing users to connect their accounts with your IdP.
B. Set up Google Workspace SAML-based SSO in a new Slack workspace since your company already uses username and password to authenticate in its existing workspace.
C. Build a custom SAML connection with Slack in order to use the Google Workspace Id, and apply rule-based access.
D. Configure Google Workspace SAML-based SSO with Slack, and send out bindingemails to existing users to connect their accounts with your IdP.
ANSWER : D
You're the Primary Org Owner for your university's Slack Enterprise Grid. You're responsible for launching Slack to first-year students and faculty members. What is the most efficient way to set up students as full members and faculty members as Workspace Admins? (Select the best answer.)
A. Use SCIM provisioning to create accounts for students and faculty members. Then, update their profile fields to reflect their title by syncing with the SCIM API.
B. Use SCIM provisioning to create accounts for students and faculty members, and create an identity provider (IdP) group for all faculty members. Then, promote the members of the IdP group .. bulk to Workspace Admins.
C. Use "Just-in-time" provisioning to allow students and faculty members to create an account upon first login, eliminating the time and effort with onboarding new accounts. Then, promote each faculty member to Workspace Admin.
D. Use either \Just-in-time" or SCIM provisioning to invite students and faculty members to Slack. Then, create a user group of faculty members and promote that user group in bulk to Workspace Admins.
ANSWER : B
You're a Slack admin for SealBox, a company specializing in waterproof laptop cases, In preparation for a new product launch, SealBox partners with an advertising agenoy, Ad Heroes Inc, You create a Slack Connect channel and share it with Ad Heroes' Slack workspace. The members of the Ad Heroes team are concerned about losing access to messages and files shared in the channel once the project ends and the channel Is disconnected. What will happen once the channel is disconnected? (Select the best answer.)
A. All organizations will retain full access to the channel's history and can continue to use its normal.
B. Ad Heroes will retain full control over the channel's history and can continue to post messages and files in it as normal.
C. Ad Heroes will keep an archived version of the channel, but only files posted by Ad Heroes' workspace members will be visible in the channel.
D. The channel will be archived on Ad Heroes' workspace, but all messages and files shared by both organizations will remain accessible.
ANSWER : D
You re an Org Admin for an organization with an Enterprise Grid plan. You receive a list of several full members who will be leaving the organization in 5 days, with the instruction to deactivate their accounts after their departure. What is the best way to do this?
A. Deactivate the members in the Organization Settings 'Members' tab.
B. Contact Slack via /feedback to get the members deactivated.
C. Deactivate the members utilizing the SCIM API.
D. Request the Primary Org Owner do this, as they are the only one who can perform this action.
ANSWER : A
You're an Org Admin for your company's Slack Enterprise Grid org. Your organization uses an identity provider (IdP) with SCIM provisioning. Today is the last day of employment for a manager at your company who is a Workspace Admin. What is the best strategy to ensure the account is no longer active after this Workspace Admin's departure? (Select the best answer.)
A. Deactivate the departing Workspace Admin from all Enterprise Grid workspaces from each workspace's Manage Members page.
B. Deactivate the Workspace Admin's account in the Id, and automatically sync deactivated members from your organization's Id.
C. Manually delete the departing Workspace Admin from your organization's IP.
D. Request an Org Owner deactivate the departing Workspace Admin from the Org Admin dashboard.
ANSWER : B
Which of the following scenarios would best justify creating a channel in your company’s existing workspace, rather than starting a direct message?
A. When you need to confirm meeting times
B. When there is a new line of business at your company
C. When a few question need to be answered quickly
D. When you need to let your manager know you are not feeling well
ANSWER : C
You provide channel strategy recommendations to your organization and want to ensure the right level of information visibility. In which situation would a private channel best suit the needs of the teams involved?
A. A team of human resources members and hiring team members need to have an
ongoing discussion regarding an open role, including discussion of rote requirements,
compensation, and candidate information.
B. A team within your organization has announced that they’re kicking off a new project
and will need a channel to collaborate.
C. A cross functional team would like to explore new ideas for providing customer value on a new product line.
D. Your organization is globally distributed and would Iike to create a channel specific to events occurring at your organizations headquarters location.
ANSWER : A
You previously built a workflow using Workflow Builder that shares onboarding information with new project team members when they join the project channel. Recently, the project took a major pivot and the scope, timeline and team are all going through many changes. Much of the information In your onboarding workflow is now out-ofdate. How do you ensure new team members receive the right information?
A. Unpublish your workflow, modify the workflow steps and republish your workflow.
B. Download the workflow file, edit the JSON file and import the updated workflow file.
C. add a new step to your workflow' calling out what has changed since the previous iteration.
D. Delete your workflow and create a new workflow with the updated project information.
ANSWER : A
A finance team wants to nominate a team member to be a Slack Workspace Admin. Which team member's prior experience would make them the optimal candidate for this role? (Select the best answer)
A. The candidate encourages Slack etiquette in channels and frequently answers slackrelated
questions from colleagues. They provide feedback to the current Workspace
Admins on Slack settings and policies at the company.
B. The candidate has experience creating custom integrations to improve the onboarding process for the company's new hires.
C. The candidate worked closely with the finance team to set up and request Slack Connect channels with external partners. They also helped design the process for approving Slack Connect channel requests at the company
D. The candidate relies on Slack in their day to day role and frequently asks the IT team questions about Slack features.
ANSWER : C
As an admin, you want to balance the mobile user experience and security. You don't want to force users to log in too often, because it may leave them frustrated and result in lower rates of Slack adoption and usage. What is the best solution to maintain security and ensure a positive mobile user experience?
A. Allow users to set their own mobile session duration.
B. Log all users out of mobile anytime your organization experiences a security threat.
C. Set a mobile session duration of 2 weeks for all mobile devices.
D. Allow all users to remain logged in infinitely.
ANSWER : A
You've just joined the Org Admin team at your organization. To become familiar with the current processes, you begin to review the Organization Settings dashboard. You notice that the setting for "public file sharing" is toggled to "enabled" in your organization. What ability does enabling "public file sharing" give members?
A. Members can share files externally by creating public URLs.
B. Members can share files in public channels within the Slack Enterprise Grid.
C. Members can share files with guests in Slack.
D. Members can share files externally via Slack Connect channels.
ANSWER : A
You re a Workspace Owner and you just launched Slack across your entire organization. You look at the percentage of messages viewed in public channels versus in private channels and direct messages (DMs), and notice that most communication is happening in DMs. Which two actions should you take to promote the usage of channels? (Select the TWO best answers.)
A. Turn off the ability for users to create channels, so they can collaborate only in the exist.ng channels.
B. Publish a Slack Etiquette guide that includes a rule of defaulting to using channels.
C. Send a company-wide email asking members to use Slack channels for collaboration.
D. Ask your Slack Champions to model the behavior, and encourage others to post in channel.
E. Create the default channels, so that employees have more options in the channels they can use for collaboration.
ANSWER : B,D
Your company uses a popular online tool to help monitor inventory in the warehouse. You need to get reports from the tool into Slack by the end of the week. As a Slack admin, what is the first thing you should do? (Select the best answer.)
A. Set up an automatic email forwarding process outside of Slack to send the reports into Slack.
B. Gather a team to begin developing a custom Slack app.
C. Create a workflow using an incoming webhook once tie report is generated in the
D. Search the Slack App Directory for an existing Slack app that supports the online tool.
ANSWER : D
Mayim, the Chief Human Resources Officer at Large Inc, is concerned that her team communicates mostly via direct messages rather than channels. She wants to know if the HR workspace is lagging behind the rest of the organization. What information should the Workspace Admin provide to help Mayim?
A. The percentage of messages sent via direct message in the HR workspace to the organization's overall percent of direct messages
B. The statistic that HR is typically a more confidential function than other teams and should expect to have more information in direct message
C. Instructions on how to conduct a poll in channel asking members if they’ve been using channels or direct messages, using emoji for responses
D. The number of messages posted in the #help-hr triage channel over the past 30 days
ANSWER : A
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