Salesforce Service-Cloud-Consultant Dumps PDF

March, 2024 Service-Cloud-Consultant Practice Questions

Make success possible with our Latest and Unique Certified Service Cloud Consultant Service-Cloud-Consultant Practice Exam!


Name: Salesforce Certified Service cloud consultant (WI24)
Exam Code: Service-Cloud-Consultant
Certification: Certified Service Cloud Consultant
Vendor: Salesforce
Total Questions: 177
Last Updated: March 29, 2024
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Salesforce Service-Cloud-Consultant Sample Questions

Sample Question 1

A recent analysis of cases at Cloud Kicks (CK) revealed a high percentage of simplecases, such as password resets and order inquiries. CK wants to provide customer selfservicevia web, SMS, Facebook Messenger, and WhatsApp.What should the consultant recommend to handle the new cases?

A. Implement Case Swarming.
B. Implement Einstein Bots.
C. Implement Skills-Based Routing.


Sample Question 2

Universal Containers has implemented Service Cloud. The company needs keyperformance indicators (KPIs) to ensure that its customer support center is profitable.Which metric should a consultant use to help executive management understand supportcenter costs?

A. All Cases by Customer
B. All Open Cases by Priority
C. Case Resolution Time


Sample Question 3

Universal Containers (UC) provides customer support for two separate business groups.UCrequires that cases for each business group have different support processes and fields.Which feature should a consultant implement to meet the requirement?

A. Omni-Channel
B. Record Types
C. Dynamic Forms


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