April, 2024 OmniStudio-Consultant Practice Questions

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Sample Question 1

A business wants to create an OmniScript that allows call center agents to schedule field service appointment customers. The process needs to retrieve available appointment dates from an external system via a REST A[ and then display them to the user for selection in adropdown list. Once the user selects a date, a confirmatic should display with rich text and images. Which three OmniScript elements should be used to meet these requirements? Choose 3 answers 

A. Text Block 
B. HTTP Action 
C. Text Area 
D. Select 
E. Multi-select 

Show Answer

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Sample Question 2

When a call center agent interacts with a customer, the agent must have all of the customer's related information available for a quick response. The business requires the agent to have access to: • A view with information about a customer account • A list of contacts and cases associated with the account • All information should be on one screen What OmnlStudio tool should be used to meet thisrequirement?

A. Customer IntellView 
B. Lightning Record Page 
C. OmniScript 
D. FlexCards 

Show Answer

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Sample Question 3

A company is creating a FlexCard for agents to respond to account inquiries. The companyhas decided to lim actions on the card to the three most frequent and important actionsusers typically take.Based on the user analysis exhibit shown below, which three actions should appear on thecard?Choose 3 answers

A. Verify a transaction 
B. Request higher limit 
C. View credit score history 
D. View statements 
E. Make a payment 

Show Answer

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